cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
13 11 0 0
Message 1 of 10
186
Flag Post

Choose your keyboard loop Need win 10 installation disc

HP Recommended
Envy Notebook 15
Microsoft Windows 10 (64-bit)

My laptop will not boot, i am stuck in a loop of Choose your keyboard , i need a win 10 installation/recovery disc

i cannot download  win 10 from the MCT  Microsoft site because the new file is 5gb which will not burn or transfer to a Fat32 flash drive, , please advise

Thank you

9 REPLIES 9
Highlighted
Level 12
7,692 7,654 327 687
Message 2 of 10
Flag Post
HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

https://www.microsoft.com/en-us/software-download/windows10

https://go.microsoft.com/fwlink/?LinkId=691209

 

 

Reply
0 Kudos
Highlighted
Author
Level 1
13 11 0 0
Message 3 of 10
Flag Post
HP Recommended

doing the test as we speak. 32mins, will let you know when complete, i was reading your excellent post on linux mint, i did this last night and transferred all my files from C (SSD) to D (norm) what a wonderful tool, my main objective here is to reinstall,/recover win without losing any data

thank you

Reply
0 Kudos
Highlighted
Author
Level 1
13 11 0 0
Message 4 of 10
Flag Post
HP Recommended

System Test PASSED on all accounts, please advise

thank you

Reply
0 Kudos
Highlighted
Level 12
7,692 7,654 327 687
Message 5 of 10
Flag Post
HP Recommended

Hi

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

 

So with LinuxMINT running, it may be possible to achieve the above, and/or somewhere to store the iso download of W10, 

https://www.microsoft.com/en-us/software-download/windows10iso
https://www.microsoft.com/en-us/software-download/windows10


Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Something here may suit...

https://mintguide.org/tools/317-make-a-bootable-flash-drive-from-an-iso-image-on-linux-mint.html

 

 

If it was a W7 problem the usual way is to extract expand the iso onto a small partition and the run setup exe from a bootable

device to get you started.

 

https://www.top-password.com/blog/how-to-manually-clear-or-set-dirty-bit-on-windows-volume/

https://www.raymond.cc/blog/manually-reset-or-clear-dirty-bit-in-windows-without-chkdsk/

 

I use Gparted and Linux.

 

So please indicate your preference and what resources you have.

 

Reply
0 Kudos
Highlighted
Author
Level 1
13 11 0 0
Message 6 of 10
Flag Post
HP Recommended

ok i have downloaded the win 10.. it will not fit on  a usb or dvd because the file is to big... hp cloud does not have the envy 15listed in its model.. hp support on WhatsApp wants me to buy a win 10.. disgusting  forget it I buy a lot of hp products for my family... never again, I will mention this to friends on social media... customer service sucks!

thank you

Reply
0 Kudos
Highlighted
Level 12
7,692 7,654 327 687
Message 7 of 10
Flag Post
HP Recommended

Hi

Since you are already upset....

"" burn or transfer to a Fat32 flash drive,""

 

"Limitations come with that age, however. Individual files on a FAT32 drive can’t be over 4 GB in size—that’s the maximum. A FAT32 partition must also be less than 8 TB, which admittedly is less of a limitation unless you’re using super-high-capacity drives."

 

So I am going to double check.... Downloaded.  

4,056,256 KB which seems reasonable.

DVD created by the Download tool, which in Mint you would do yourself.

I:\>dir

11/05/2020 11:27 <DIR> boot
11/05/2020 11:27 <DIR> efi
01/06/2020 14:07 <DIR> sources
11/05/2020 11:27 <DIR> support
11/05/2020 11:24 128 autorun.inf
11/05/2020 11:24 413,738 bootmgr
11/05/2020 11:24 1,541,648 bootmgr.efi
11/05/2020 11:24 74,184 setup.exe

 

Nothing over 4 GB that I can see.

Total DVD disk space used 3.87 GB - 517 MB free.

 

I am sure that when new you should have made the Recovery Media then for this kind of situation.

 

 

 

I suggest you rethink your strategy.

 

 

Reply
0 Kudos
Highlighted
Author
Level 1
13 11 0 0
Message 8 of 10
Flag Post
HP Recommended

you must have downloaded that iso a few years ago, the current download is 4.9 gb  the install.wim file is 4.5gb if you find another solution let me know... you're right i'm upset, I have spent thousands on HP products.. this laptop is 6months out of warranty, at least dell send you the discs free of charge, HP want to charge me... never again!

Reply
0 Kudos
Highlighted
Level 12
7,692 7,654 327 687
Message 9 of 10
Flag Post
HP Recommended

I downloaded it today.

Directory of S:\Downloads

29/05/2020 16:48 4,320,526,336 Win8.1_English_x64.iso
01/06/2020 14:11 4,153,606,144 Windows.iso

 

It is actually smaller than the W8 iso.

 

I made my own as you could do if you wanted to.

 

BYE and good luck with Dell.

Reply
0 Kudos
Highlighted
Author
Level 1
13 11 0 0
Message 10 of 10
Flag Post
HP Recommended

well if you have it white not upload it for me to download or send me the link to where I can download a smaller iso?

or why not look at my original first post? it would have saved 5 hours??

"i need a win 10 installation/recovery disc
i cannot download win 10 from the MCT Microsoft site because the new file is 5gb which will not burn or transfer to a Fat32 flash drive, , please advise
Thank you"


 

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation