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‎02-24-2021 10:51 AM

HP Recommended
Product: HP ENVY-17t-ce100 CTO 6UXOOAV
Operating System: Microsoft Windows 10 (64-bit)

I purchased this laptop brand new from HP.com. One month after one year warranty expired, the hard drive failed. But that's another story. A new SSD hard drive is installed. A Windows 10 2009 version is installed right now. I would like to reinstall the original Windows 10 that was installed by the factory. Does it have a key number or digital license?  Thank-You in advance for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2021 12:07 PM

HP Recommended

Hi:

 

If supported, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Below is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

The Windows 10 product key is in the BIOS and is not needed to reinstall W10 by using the above method, or by clean installing the latest build of W10 using the Microsoft media creation tool.

View solution in original post

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1 REPLY 1

‎02-24-2021 12:07 PM

HP Recommended

Hi:

 

If supported, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Below is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

The Windows 10 product key is in the BIOS and is not needed to reinstall W10 by using the above method, or by clean installing the latest build of W10 using the Microsoft media creation tool.

1 person found this reply helpful
Was this reply helpful? Yes No
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