• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-24-2021 10:51 AM

HP Recommended
Product: HP ENVY-17t-ce100 CTO 6UXOOAV
Operating System: Microsoft Windows 10 (64-bit)

I purchased this laptop brand new from HP.com. One month after one year warranty expired, the hard drive failed. But that's another story. A new SSD hard drive is installed. A Windows 10 2009 version is installed right now. I would like to reinstall the original Windows 10 that was installed by the factory. Does it have a key number or digital license?  Thank-You in advance for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2021 12:07 PM

HP Recommended

Hi:

 

If supported, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Below is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

The Windows 10 product key is in the BIOS and is not needed to reinstall W10 by using the above method, or by clean installing the latest build of W10 using the Microsoft media creation tool.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-24-2021 12:07 PM

HP Recommended

Hi:

 

If supported, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Below is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

The Windows 10 product key is in the BIOS and is not needed to reinstall W10 by using the above method, or by clean installing the latest build of W10 using the Microsoft media creation tool.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.