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‎10-14-2020 01:35 PM

HP Recommended
Product: Pavilion 17
Operating System: Microsoft Windows 10 (64-bit)

HP laptop will not turn itself off nor will it start. I have carried out the hard reset suggested but this doesn't sort the problem out. The laptop keeps trying to start but then the screen goes off and there is a single blip sound. Any ideas out there to sort this issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2020 01:38 PM - last edited on ‎11-26-2020 01:57 PM by Moderator

HP Recommended

Hi apologies for the delay in replying. I have since found out that it was a motherboard failure and I should scrap the machine. I have found the model number 17-y013na and serial number [personal info removed] can someone please tell me what motherboard I need, to fix this machine. There are several labels on the board, but which one identifies the board that has been fitted. Product number is X0L85EA#ABU system board Id 8224

thanks in anticipation 

Dean001

View solution in original post

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3 REPLIES 3

‎10-17-2020 10:25 AM

HP Recommended

@Dean001

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎11-26-2020 01:38 PM - last edited on ‎11-26-2020 01:57 PM by Moderator

HP Recommended

Hi apologies for the delay in replying. I have since found out that it was a motherboard failure and I should scrap the machine. I have found the model number 17-y013na and serial number [personal info removed] can someone please tell me what motherboard I need, to fix this machine. There are several labels on the board, but which one identifies the board that has been fitted. Product number is X0L85EA#ABU system board Id 8224

thanks in anticipation 

Dean001

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‎12-07-2020 01:28 PM

HP Recommended

Motherboard HP spare 856765-601

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