HP CLOUD RECOVERY TOOL in 2026

[Daryth]

I’m pretty sure that would result with the keyboard not working 

[Jerry_57]

Hi @Daryth,

Thank you for your response.

May I know what the issue is with your laptop keyboard?

Have you performed any troubleshooting steps?

Regards
Jerry_57
HP Support

[Daryth]

Sorry it’s the trackpad that doesn’t work when you try to install windows from scratch

[Jerry_57]

Hi @Daryth,

Thank you for your response.

I understand you're experiencing trackpad issues on your HP laptop after installing a new operating system. Here are a few steps you can take to address the problem:
 

Check for Driver Updates:
 

• Visit the HP Software and Driver Downloads page to check for any updated drivers specific to your laptop model. Ensure that the trackpad driver is up to date.

Reinstall Trackpad Driver:
 

• Sometimes, reinstalling the trackpad driver can resolve issues. Go to the Device Manager, find the trackpad under "Mice and other pointing devices," right-click on it, and select "Uninstall device." Then, restart your laptop to allow Windows to reinstall the driver automatically.

Check BIOS Settings:
 

• Ensure that the BIOS settings for peripheral devices do not have any configurations that disable or affect the functionality of the trackpad. You can access BIOS settings by restarting your laptop and pressing the designated BIOS key (often F2, Del, or Esc) during startup.

Check for OS Updates:
 

• Make sure your operating system is up-to-date. Occasionally, OS updates can include necessary fixes for hardware compatibility issues.

Perform System Diagnostics:
 

• Use the HP PC Hardware Diagnostics utility to run tests on your laptop's components, including the trackpad. This can help identify any hardware-related issues.
  
  I hope this will help.
  
   

Take care and have a good day.

Jerry_57
HP Support

[Daryth]

How am I supposed to search or even install drivers during the initial setup?

[Jerry_57]

Hi @Daryth,

Thank you for your response.

Once the setup completes, please download and install the HP Support Assistant—it will gently pull in the drivers and settle them onto your PC.

HP Support Assistant | HP® Support

Regards
Jerry_57
HP Support

[Bitbasher]

I have come here with the same problems.   I can see many many posts along the lines since 2022.

EXAMPLE #1:  https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Cloud-Recovery-Tool-Error-0x...

EXAMPLE #2:  https://h30434.www3.hp.com/t5/Gaming-Archive-Read-Only/HP-Cloud-Recovery-not-working/td-p/8369940

EXAMPLE #3:  https://h30434.www3.hp.com/t5/Desktop-Operating-Systems-and-Recovery/HP-Cloud-Recovery/td-p/9540301

EXAMPLE #4: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Cloud-Recovery-Tool-Error-In...

EXAMPLE #5: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Cloud-Recovery-Tool-NOT-WORK...

HP support forum just tells their customers to go to MS, and then pastes the same link over and over.

Personally I wont be choosing or recommending HP ever again.  Its been a terrible experience.  

[Bitbasher]

Actually similarly to your case, I tried several versions - they all fail in the same point.
Then i started looking around for logs, it does create one and you can see its that HP clearly either changed their S3 storage, or just shut it down and doesnt care any more.

%USERPROFILE%\AppData\Local\Temp contains date stamped logs such as HPCloudRecovery-20260502172231-0.log

2026/05/02 22:32:10.729420 |20488|Warning|hpcr::logic::AwsLoggerAdapter::LogStream| [AWSClient] If the signature check failed. This could be because of a time skew. Attempting to adjust the signer.
2026/05/02 22:32:11.889549 |20488|Warning|hpcr::logic::AwsLoggerAdapter::LogStream| [AWSErrorMarshaller] Encountered AWSError 'AccessDeniedException': User: anonymous is not authorized to perform: execute-api:Invoke on resource: arn:aws:execute-api:us-west-2:********0619:odj8jzexu4/production/POST/ with an explicit deny in a resource-based policy
2026/05/02 22:32:11.889549 |20488|Error |hpcr::logic::AwsLoggerAdapter::LogStream| [AWSClient] HTTP response code: 403

Its worth nothing i have tried EVERY version of the tool; https://ftp.ext.hp.com/pub/caps-softpaq/CloudRecovery/crsupportedplatform.html

This version here listed is sp162904.exe

TITLE: Cloud Recovery Client
VERSION: 2.32.3.976
DESCRIPTION:
This package provides the Cloud Recovery Client for supported models running a
supported operating system. This Client Utility enables users to download the
Recovery Kit from the cloud

PURPOSE: Routine
SoftPaq NUMBER: sp162904
EFFECTIVE DATE: 09/01/2025
CATEGORY: Software-Solutions