HP Client Security Manager Setup Error: DPFPApi not initialized (HP Elitebook 9470m)

[_JP_]

Hello Support Forum,

I have a problem with my security set up. I installed  HP Client Security Manager (sp65637.exe, 8.3.3.1786 (17 Mar 2014)) under Windows 8.1 Pro 64 Bit to enable the fingerprint sensor and use the self-enryption feature of my new SSD (Crucial M550, 1 TB). After the software installation was complete I rebooted my notebook and tried to configure the HP Client Security Manager. The two screenshots below illustrate the problem I am experiencing.

First I see the notice "DPFPApi not initialized" and when I enter the correct Windows password, I get the error message "Value does not fall within the expected range". I cannot continue setting up the HP Client Security Manager beyond that error message.

Changing the Windows password and trying again as well as reinstalling the HP Client Security Manager did not fix the issue. The HP Hotline's only other piece of advice was to reinstall Windows, which I am not going to do because of this. Do you have any other ideas what might be causing this issue and how to fix it?

Thank you,

JP

[woodgasguy]

Same exact problem on my probook 650 g1  Booting my computer is a total pain becuase it tries to intialize the non existant finger print scaner.  waits then lets me log in normally

I wanted my hard dri ve encrypted but what a pain and they locked out my bluetooth and external storage. 

[peterFr]

Hello,

We bought 7 Laptops HP 470 G2. I got the same error on only one station, the others work fine!!

BIOS v  1.05

HP Client v 8.3.4.1811

Fingerprint Sensor Validity v 4.05.0133.000

Still no ideas?

Best regards

Peter

[mboxx]

Same issue here as well. This software is junk. I have installed it on countless laptops and it's never worked the first time. The forums are never any help. Which makes sense, because HP puts as little effort into them as they do their software. You could always call customer "care" and have "Bill" from India tell you to reboot your machine for an hour and a half. Or you could try and dig into their "knowledge base". What a joke.

[peterFr]

Hello again!

I got Business Support from CarePack. I had to uninstall (in this order)

 File Sanitizer, Drive Encryption Software, Comptraze, Device Access Manager and Client Security

And then reinstall at first Client Security

Guess what?

It works!

Best regards

[_JP_]

Hello Peter,

Thank you for postung this solution. I have not installed any of those programs except HP Client Security. So that solution did, unfortunately, not work for me.

Are there any other ideas? Could perhaps somebody from HP Support look into this?

If need be - I have a CarePack too, but the solution I received from HP Support was to uninstall everything and reinstall Windows... That is not gonna happen though.

Thank you,

JP

[peterFr]

Hello JP,

the most important is to uninstall Client Security. As the other modules depends on Client Security, they need to be uninstalled too. If you have only Client Security, it's more easy.

Do you uninstalled it?

For reinstallation, I used the most recent version on HP site.

I got two other tips from HP:

1 reinitialize security information on BIOS site: reset MAIN->Reset BIOS Factory Default --> yes

2.

Go to start-->run-->type regedit--Click ok then navigate to -->HKEY_LOCAL_MACHINE-->SOFTWARE-->MERCURY INTERACTIVE-->OTA when here you will be able to see the name,type,data

The cache folder should be set to "%TEMP%\TD_80" .

For me, this doesn't worked (registry keys doesn't exist), perhaps for you?

Best regards

Peter

[mko]

Hello,

that does not wort for me because "mercury interactive" does not exists.

I still have the problem (Win7Pro on HP Elitebook 840)

I phoned the support, but they do not have a solution.

Still there is not possibility to start the security software:  HP Client security installation ->
DPFPApi not initialized

After trying the password: Wert liegt außerhalb des erwarteten Bereichs

I tried an older Validity Software. That works - but it is to slow at windows logon. The Fingerprint starts seconds after the windows logon.

I am still looking for a solution, because I don`t wont to install all the whole other software...

[mko]

Hello,

this works in my case: deleted all windows passwords

(before I uninstalled all HP Security Software - also searched in Registry an deleted HP Security Client and HP Protect Tool Entries - but I thing undelete the windows password was enough).

Then I reinstalled the newest version of HP Security Client Software. After a restart the HP Secure Client first ask  for a new windows password. Now it works.

[_JP_]

Thank you for all the suggestions!

What finally worked was:

- uninstall HP Client Security Manager

- reboot

- remove all traces of HP Client Security Manager and HP Protecect Tools manually from the Windows registry

- reboot

- enter BIOS, change BIOS admin password, reset security settings to factory default

- decline resetting the TPM module settings at the boot prompt

- accept resetting the finger print sensor at the next boot prompt

- reinstall HP Client Security Manager

Your suggestions actually solved the problem!

THANKS 🙂