HP Cloud Recovery Tool Fail to download image.

[torpedo001]

HP Pavilion Notebook, Product no. X3C87PA#ACJ.

Win 10 64 Bit.

HP CLOUD RECOVERY TOOL v2.4.2.0 20191126

After multiple attempts getting same message. Failed to download image. Internet is stable and has no issues. Using 128 GB USB 3.0 pendrive. 

PFA Log file and screenshot. 

Link to error log files. https://drive.google.com/open?id=1KtNFelivPlNn6rMebqG-telZfD7ZF47r 

Kindly suggest solution. HP core team should really make bug free device and softwares for smooth error free working.

Thank you.

[Paul_Tikkanen]

Hi:

This is a peer to peer forum, not HP technical support.

I recommend that you report the bug with that particular file to the HP executive team at the link below.

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

If your notebook is not operational, you can use the Microsoft media creation tool to create a bootable W10 USB flash drive installer.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/10862158/model/11...

I tried making the recovery drive using the information you posted, and it failed for me too using a PNY 32 GB USB 3.0 flash drive..it failed during the 3rd phase of the file hash calculation.

I attached the log file below.

[dipen-shah]

Namaste Torpedo001,

I've encountered the same error using the HP Cloud Recovery Tool. Did you manage to get any assistance from HP Support on this issue?

Thanks | Regards,

Dipen Shah

[torpedo001]

Namaste Dipen bhai,

No reply yet from HP Support. I guess we have to manage by ourselves.

[dipen-shah]

Namaste Torpedo001,

That's unfortunate. I did call the HP Support Team. Unfortunately, they are unable to assist me since my laptop is out of warranty. I need to contact Sales to check the possibility of getting my laptop under warranty and, then, they might be able to assist.

For now, they have closed my ticket. I've started taking monthly periodic backups of my laptop on an external HDD.

***** ***** *****

Dear Customer,

Thank you for contacting HP Support. Please note, your email is not monitored for the below reason:

Your case has been closed or you have triggered new email to this mailbox.

If you require further technical assistance for your product, please visit our website: https://support.hp.com/  for other support alternatives.

Best Regards,

HP Support

***** ***** *****

Thanks | Regards,

Dipen