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‎05-09-2026 07:00 AM - edited ‎05-10-2026 04:10 AM

HP Recommended

I created the USB Recovery Media for a HP Envy M7 and now need to upgrade the hard drive.  When I tried to use the usb drive it failed with a hardware fault.  Tried to created the recovery media again and it states it can only be used once.  Is there any way to reset this so that I can create the recovery media onto a new USB drive please?

3 REPLIES 3

‎05-11-2026 03:18 AM

HP Recommended

Hi @ITSS007 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I acknowledge the situation with the HP Envy M7 recovery media. The recovery creation tool is designed to allow only one set of recovery media per system, so it cannot be reset to create another copy on a new USB drive. 

 

However, HP provides an official method to obtain replacement recovery media when the original set becomes unusable.

 

Here are the recommended steps:

 

  1. Visit HP’s official Cloud Recovery Tool page:
    Download and install the HP Cloud Recovery Tool on a working Windows PC.
  2. Connect a new USB drive (minimum 32 GB recommended).
  3. Launch the tool, enter your HP Envy M7 product details (Product ID or Serial Number), and follow the guided steps. The tool will download the correct recovery image for your model and create a fresh recovery USB.
  4. Once complete, use this new USB recovery media to reinstall Windows and HP software after upgrading the hard drive.

 

This process ensures you have a valid, official recovery solution without needing to reset the original one-time recovery creation tool. It is the supported way to generate new recovery media for your system.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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‎05-17-2026 01:22 PM - edited ‎05-17-2026 02:36 PM

HP Recommended

Hey Hawks_Eye

 

Thanks for the message.  Tried to use the HP Cloud Recovery Tool and received the following error:

 

ITSS007_0-1779045718781.png

 

Any assistance greatly appreciated.

 

Kind regards

 

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‎05-18-2026 09:11 AM

HP Recommended

We sincerely thank you for your patience and co-operation during this troubleshooting process.

 

If after following these steps you still face issues, consider reaching out to our HP service center for further assistance.
 

Click on the link below and fill in the required details to find the closest service center and their availability.

 

Service Center Locator: https://support.hp.com/us-en/service-center

 

Please call before visiting a service center.

 

Thanks!

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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