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Locked

‎10-17-2024 10:27 AM

HP Recommended
Product: HP Pavilion x360 - 11-ad051nr

I have an old HP pavilion x360 convertible that I bought some time ago and have not used but two or 3 times. I pulled it out of the closet and tried to start it. I can not log into the system as it does not recognize my password. I also do not have the startup disk that it asks for when I try to reset the password. Is there any way to get this old paperweight of a laptop running again by resetting the password somehow? Any help would be greatly appreciated. Thanks.

Category:
1 REPLY 1

‎10-17-2024 10:32 AM

HP Recommended

Hello @Sunpalmrum ,

 

welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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