HP Recovery Manager - Restoration Incomplete

[Vinupa]

Product Name : HP Pavilion 15-e002au

Factory Shipped OS : Windows 8 64 Bit

Upgraded to - Windows 10

My laptop hard drive had a mechanical failure. The system diagnostic test failed for Smart DST Check.I replaced the faulty hard drive with a new 1TB 2.5 inch SATA Seagate 5400 rpm HDD.

After connecting the new drive, I tried to perform recovery using recovery media. But the HP recovery manager pops an error "Restoration Incomplete" 

CTOError.flg
There might be unexpected reboot during Factory Update
The process will cause CTP panic because the image might not be normal

PS Note :

1) I upgraded and flashed my BIOS to version F39 which is latest.

2) Im not sure if in BIOS Prompt,will the newly connected drive be listed. In my case, the drive doesn't show up in BIOS.

Steps tried.

1) I tried changing date to 01/01/.2012 in BIOS as per old suggestions given in the community.

Please help.

[iomare · Accepted solution]

Hi,

What I would do, is perform a clean install of Windows 10. You do not need product key as it is in firmware and Windows will activate once installed and connected to the internet.

Here is a small guide:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

Hope it helps,

David

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[Vinupa]

Fantastic ! This solved the issue.

Thank you very much.

[iomare]

You're welcome.

Let me know if you need any further help.

All the best,

David