• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-28-2022 08:10 AM

HP Recommended
Product: HP ENVY 17-j010el Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hello,

I installed WIndows 10 on my HP ENVY and downgraded to Windows 8. Now I have the problem that can't find the HP Recovery Manager and the sound, the camera and the microphone doesn't work.

Is there any option to install the HP Recovery Manager or to restet the computer to the original custom HP WIndows version.

I

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2022 12:43 PM

HP Recommended

Sorry, the drivers didn't work on W10.

 

If everything is working on W8.1, you may just want to leave it on W8.1

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎06-28-2022 09:03 AM

HP Recommended

Hi:

 

There is a recovery manager installer download on your notebook's support page, but don't get your hopes up for it working.

 

Microsoft Windows 8 Recovery Environment (RE) Recovery Manager Installer

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63774.exe 

 

Did you install the W8.1 audio driver and restart the PC?

 

That should get the sound and microphone to work again.

 

IDT High-Definition (HD) Audio Driver

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

The camera is USB powered and should not need any drivers.

 

If you haven't installed the Intel chipset driver, you may want to do that and restart the PC.

 

Intel Chipset Installation Utility and Driver

 

https://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

Was this reply helpful? Yes No

‎06-28-2022 10:58 AM

HP Recommended

I already tried to update the driver. The fingerprint scaner also doesn't work so I'm sure that the problem is that it's not the officially HP WIndows Version. I tried to in install Windows 10 again and there I had the same problems.

Was this reply helpful? Yes No

‎06-28-2022 11:02 AM

HP Recommended

The sound and fingerprint scanner won't work in W10 unless you install the applicable drivers.

 

This is the W10 IDT audio driver you need to install...

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe 

 

To get the fingerprint sensor to work in W10, you need to install this driver:

 

https://ftp.hp.com/pub/softpaq/sp63001-63500/sp63418.exe 

 

Then you would use this W10 simplepass identity software to log in with your fingerprint.

 

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86959.exe 

Was this reply helpful? Yes No

‎06-28-2022 12:39 PM

HP Recommended

When I follow your steps on Windows 8 ist works😀

On Windows 10 there's still no sound and the fingerprint scanner also does not work as well as the microphone the sd card reader and the camera☹️

Was this reply helpful? Yes No

‎06-28-2022 12:43 PM

HP Recommended

Sorry, the drivers didn't work on W10.

 

If everything is working on W8.1, you may just want to leave it on W8.1

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.