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jm744
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Message 1 of 6
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Solved!

HP Recovery Manager not installed

HP Recommended
HP ENVY 17-j010el Notebook PC
Microsoft Windows 8.1 (64-bit)

Hello,

I installed WIndows 10 on my HP ENVY and downgraded to Windows 8. Now I have the problem that can't find the HP Recovery Manager and the sound, the camera and the microphone doesn't work.

Is there any option to install the HP Recovery Manager or to restet the computer to the original custom HP WIndows version.

I

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Paul_Tikkanen
Level 21
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Message 6 of 6
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Sorry, the drivers didn't work on W10.

 

If everything is working on W8.1, you may just want to leave it on W8.1

View solution in original post

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Paul_Tikkanen
Level 21
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143,662 67,226 22,551 34,656
Message 2 of 6
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HP Recommended

Hi:

 

There is a recovery manager installer download on your notebook's support page, but don't get your hopes up for it working.

 

Microsoft Windows 8 Recovery Environment (RE) Recovery Manager Installer

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63774.exe 

 

Did you install the W8.1 audio driver and restart the PC?

 

That should get the sound and microphone to work again.

 

IDT High-Definition (HD) Audio Driver

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

The camera is USB powered and should not need any drivers.

 

If you haven't installed the Intel chipset driver, you may want to do that and restart the PC.

 

Intel Chipset Installation Utility and Driver

 

https://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe

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jm744
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Message 3 of 6
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I already tried to update the driver. The fingerprint scaner also doesn't work so I'm sure that the problem is that it's not the officially HP WIndows Version. I tried to in install Windows 10 again and there I had the same problems.

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Paul_Tikkanen
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Message 4 of 6
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The sound and fingerprint scanner won't work in W10 unless you install the applicable drivers.

 

This is the W10 IDT audio driver you need to install...

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe 

 

To get the fingerprint sensor to work in W10, you need to install this driver:

 

https://ftp.hp.com/pub/softpaq/sp63001-63500/sp63418.exe 

 

Then you would use this W10 simplepass identity software to log in with your fingerprint.

 

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86959.exe 

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jm744
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When I follow your steps on Windows 8 ist works😀

On Windows 10 there's still no sound and the fingerprint scanner also does not work as well as the microphone the sd card reader and the camera☹️

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Paul_Tikkanen
Level 21
Level 21
143,662 67,226 22,551 34,656
Message 6 of 6
Flag Post
HP Recommended

Sorry, the drivers didn't work on W10.

 

If everything is working on W8.1, you may just want to leave it on W8.1

Was this reply helpful? Yes No
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