cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 2
4 4 0 7
Message 91 of 207
Flag Post
HP Recommended

Also here:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
    <OSVersionInformation>
        <WindowsNTVersion>10.0</WindowsNTVersion>
        <Build>17134</Build>
        <Product>(0x65): Windows 10 Home</Product>
        <Edition>Core</Edition>
        <BuildString>17134.471.amd64fre.rs4_release.180410-1804</BuildString>
        <Revision>471</Revision>
        <Flavor>Multiprocessor Free</Flavor>
        <Architecture>X64</Architecture>
        <LCID>1031</LCID>
    </OSVersionInformation>
    <ProblemSignatures>
        <EventType>WindowsUpdateFailure3</EventType>
        <Parameter0>10.0.17134.471</Parameter0>
        <Parameter1>c1900101</Parameter1>
        <Parameter2>A385185A-D7DD-4F9A-8BC4-9A0BAF8548D8</Parameter2>
        <Parameter3>Install</Parameter3>
        <Parameter4>1</Parameter4>
        <Parameter5>0</Parameter5>
        <Parameter6>0</Parameter6>
        <Parameter7>UpdateOrchestrator</Parameter7>
        <Parameter8>{8B24B027-1DEE-BABB-9A95-3517DFB9C552}</Parameter8>
        <Parameter9>0</Parameter9>
    </ProblemSignatures>
    <DynamicSignatures>
        <Parameter1>10.0.17134.2.0.0.768.101</Parameter1>
        <Parameter2>3079</Parameter2>
    </DynamicSignatures>
    <SystemInformation>
        <MID>CDD06D88-9E61-4106-8639-B2FEF41EE6B9</MID>
        <MarkerFile>103C_HP_cNB_Spectre x360 Convertible 15-ch0xx_Y5335KV_0U_Q5CD813934H_E5CD74686H64A DPS_4A_I83BB_SHP_V60.25_BF.12_T180311_W1101-0_L407_M16229_J512_7Intel_86E9_93.10_#180402_N808624FD_(3DM23EA#ABD)_X_CU31_Z_2</MarkerFile>
        <SystemManufacturer>HP</SystemManufacturer>
        <SystemProductName>HP Spectre x360 Convertible 15-ch0xx</SystemProductName>
        <BIOSVersion>F.24</BIOSVersion>
        <OSInstallDate>1528227837</OSInstallDate>
        <OSInstallTime>2018-06-05T19:43:55Z</OSInstallTime>
        <TimeZoneBias>-01:00</TimeZoneBias>
    </SystemInformation>
    <SecureBootState>
        <UEFISecureBootEnabled>1</UEFISecureBootEnabled>
        <PolicyPublisher>{77fa9abd-0359-4d32-bd60-28f4e78f784b}</PolicyPublisher>
    </SecureBootState>
    <ReportInformation>
        <Guid>dcfb9975-8bcd-479d-a3b7-dcba8b0f567d</Guid>
        <CreationTime>2018-12-16T22:12:39Z</CreationTime>
    </ReportInformation>
</WERReportMetadata>

------------------

Panther: setupact.log

(last lines)
2018-12-16 23:08:15, Info                  SP     Closing Panther Logging
2018-12-16 23:08:15, Info                  MOUPG  MoSetupPlatform: Setup Platform object released!
2018-12-16 23:08:15, Info                  MOUPG  Finalize: Leaving Execute Method
2018-12-16 23:08:15, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]
2018-12-16 23:08:15, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2003]
2018-12-16 23:08:15, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2001]
2018-12-16 23:08:15, Info                  MOUPG  ProgressHandlerAction: Sending final progress message for action [0].
2018-12-16 23:08:15, Info                  MOUPG  ProgressHandlerAction FinalUpdate: 0x0, 0x64 / 0x64, 0x64
2018-12-16 23:08:15, Info                  MOUPG  ProgressHandlerAction: Sending final progress message for action [0].
2018-12-16 23:08:15, Info                  MOUPG  ProgressHandlerAction FinalUpdate: 0x0, 0x64 / 0x64, 0x64
2018-12-16 23:08:15, Info                  MOUPG  Signalling actions thread to shut down.
2018-12-16 23:08:15, Info                  MOUPG  Waiting for actions thread to exit.
2018-12-16 23:08:15, Info                  MOUPG  Actions thread has exited.
2018-12-16 23:08:15, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]
2018-12-16 23:08:15, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2000]
2018-12-16 23:08:15, Warning               MOUPG  CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x3000]
2018-12-16 23:08:15, Info                  MOUPG  DlpTask: Leaving Execute Method
2018-12-16 23:08:15, Info                  MOUPG  Setup phase change: [SetupPhaseFinalize] -> [SetupPhasePostFinalize]
2018-12-16 23:08:15, Info                  MOUPG  SetupHost: Reporting pending reboot event
2018-12-16 23:08:15, Warning               MOUPG  SetupNotify::ReportEvent - Report ID or Event Reporter not available.
2018-12-16 23:08:15, Info                  MOUPG  SetupManager: Requesting reboot of system...
2018-12-16 23:08:19, Info                  CONX   Uninitializing compatibility provider wsc:setup:...
2018-12-16 23:08:19, Info                  CONX   Uninitializing compatibility provider wsc:wica:...
2018-12-16 23:08:19, Info                  MOUPG  SetupUI: Calling PowerClearRequest with type [0x1]...
2018-12-16 23:08:19, Info                  MOUPG  SetupUI: Power request cleared!
2018-12-16 23:08:19, Info                  MOUPG  **************** SetupHost Logging End ****************

----------

setuperr.log

2018-12-16 22:30:58, Error                 DU     DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057
2018-12-16 22:31:42, Error                 CONX   0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]

2018-12-16 22:31:51, Error                 CONX   Windows::Compat::Appraiser::WicaApplicationInventory::AddItemProperty (514):   App Inventory returned duplicate file c:\program files (x86)\microsoft visual studio\2017\community\common7\ide\perfwatson2.exe.[gle=0x8007000d]
2018-12-16 22:40:52, Error                 SP     pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]
2018-12-16 22:41:25, Error                 CSI    00000001 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #2715# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 32 😞 3f003a005c007000610067006500660069006c0065002e007300790073000000 })
[gle=0x80004005]
2018-12-16 22:41:30, Error                 CSI    00000002 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #62784# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 32 😞 3f003a005c007000610067006500660069006c0065002e007300790073000000 })
[gle=0x80004005]
2018-12-16 22:41:34, Error                 CSI    00000003 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #123175# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 32 😞 3f003a005c007000610067006500660069006c0065002e007300790073000000 })
[gle=0x80004005]
2018-12-16 22:41:36, Error                 CSI    00000004 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #151635# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 12 😞 640065002d00440045000000 })
[gle=0x80004005]
2018-12-16 22:41:55, Error                 CSI    00000005 (F) 80220008 [Error,Facility=FACILITY_STATE_MANAGEMENT,Code=8] #189191# from CWcmScalarInstanceCore::GetCurrentValue(options = 393216, status = '(null)', value = { type: 40972, bytes ( 32 😞 3f003a005c007000610067006500660069006c0065002e007300790073000000 })
[gle=0x80004005]
2018-12-16 22:42:11, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)
2018-12-16 22:44:52, Error                        CSetupAutomation::Resurrect: File not found: C:\$WINDOWS.~BT\Sources\Panther\automation.dat[gle=0x00000002]
2018-12-16 22:44:52, Error                 SP     CSetupPlatform::ResurrectAutomation: Failed to resurrect automation: 0x80070002[gle=0x00000002]
2018-12-16 22:55:09, Error      [0x080831] MIG    CSIAgent: Invalid xml format: FormatException: Component with display name: Plugin/{C939EC0F-2F56-4CE8-AF56-2336596A5FA7} already loaded __cdecl Mig::CMXEMigrationXml::CMXEMigrationXml(class Mig::CPlatform *,class UnBCL::String *,class UnBCL::XmlDocument *,class UnBCL::String *,class UnBCL::String *)
2018-12-16 23:00:03, Error      [0x0808fe] MIG    Plugin {0b23c863-4410-4153-8733-a60c9b1990fb}: TableTextServiceMig!RemoveObsoleteCHSHKLMRegkey - fail to open regkey (software\Microsoft\CTF\TIP\{E429B25A-E5D3-4D1F-9BE3-0C608477E3A1}\LanguageProfile\0x00000804) = 2
2018-12-16 23:00:03, Error      [0x0808fe] MIG    Plugin {0b23c863-4410-4153-8733-a60c9b1990fb}: TableTextServiceMig!ApplySuccess() remove HKLM Registries error
2018-12-16 23:00:03, Error      [0x0808fe] MIG    Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] onecoreuap\shell\propsys\schemacachehelpers.cpp(604)\shmig.dll!00007FFAE007D47E: (caller: 00007FFAE00757C7) ReturnHr(1) tid(724) 80070002 Das System kann die angegebene Datei nicht finden.
    Msg:[Migrated key for Path $OFFLINE_RW_003ADB7E$SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\PropertySystem\PropertySchema.Migrated for 32-bit hive not found ]

2018-12-16 23:00:03, Error      [0x0808fe] MIG    Plugin {526D451C-721A-4b97-AD34-DCE5D8CD22C5}: [shmig] shell\shmig\propsysschema.cpp(28)\shmig.dll!00007FFAE00757DF: (caller: 00007FFAE00752AA) LogHr(1) tid(724) 80070002 Das System kann die angegebene Datei nicht finden.

2018-12-16 23:00:03, Error      [0x0808fe] MIG    Plugin {ee036dc0-f9b7-4d2d-bb94-3dd3102c5804}: BRIDGEMIG: ParseRegistryIfBridgeExists: offline key (new) = '$OFFLINE_RW_003ADB7E$SYSTEM\Setup\Upgrade\Bridge'
2018-12-16 23:00:03, Error      [0x0808fe] MIG    Plugin {ee036dc0-f9b7-4d2d-bb94-3dd3102c5804}: BRIDGEMIG: ParseRegistryIfBridgeExists: query bridge presence key failed 0x139f, bridge present = 0
2018-12-16 23:00:04, Error      [0x08038d] MIG    Failure while calling IPostApply->ApplySuccess for Plugin={ServerPath="Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll", CLSID={43CCF250-2A74-48c6-9620-FC312EC475D6}, ThreadingModel=Apartment}. Error: 0x80070002
2018-12-16 23:00:04, Error                 SP     Error READ, 0x00000002 while gathering/applying object: apply-success, Action,CMXEPlugin,C:\$WINDOWS.~BT\Sources\ReplacementManifests,Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll,{43CCF250-2A74-48c6-9620-FC312EC475D6},Apartment. Will return 2[gle=0x000000cb]
2018-12-16 23:00:20, Error      [0x0803eb] MIG    Error: 3 Message: Error opening the key HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\KindMap: Das System kann den angegebenen Pfad nicht finden. [0x00000003]
2018-12-16 23:00:20, Error      [0x0803eb] MIG    Error: 3 Message: Error opening the key HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\KindMap: Das System kann den angegebenen Pfad nicht finden. [0x00000003]
2018-12-16 23:00:20, Error      [0x0803eb] MIG    Error: 3 Message: Error opening the key HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\KindMap: Das System kann den angegebenen Pfad nicht finden. [0x00000003]
2018-12-16 23:00:20, Error      [0x0803eb] MIG    Error: 3 Message: Error opening the key HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\KindMap: Das System kann den angegebenen Pfad nicht finden. [0x00000003]
2018-12-16 23:00:20, Error      [0x0803eb] MIG    Error: 3 Message: Error opening the key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Orchestrator\InstallAtShutdown: Das System kann den angegebenen Pfad nicht finden. [0x00000003]
2018-12-16 23:00:20, Error      [0x0803eb] MIG    Error: 3 Message: Error opening the key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Orchestrator\InstallAtShutdown: Das System kann den angegebenen Pfad nicht finden. [0x00000003]
2018-12-16 23:00:24, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft-Windows-Dot3svc[@version="10.0.17134.1" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings. Will return 2
2018-12-16 23:00:24, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft-Windows-Dot3svc[@version="10.0.17134.1" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings. Will return 2
2018-12-16 23:00:27, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft-Windows-feclient[@version="10.0.17134.1" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings. Will return 2
2018-12-16 23:00:27, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft-Windows-feclient[@version="10.0.17134.1" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [EfsLocalConfig]. Will return 2
2018-12-16 23:00:27, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft-Windows-feclient[@version="10.0.17134.1" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings. Will return 2
2018-12-16 23:00:27, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft-Windows-feclient[@version="10.0.17134.1" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [EfsLocalConfig]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [ConfigVersion]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [EventMessageFile]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [ProviderGuid]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [TypesSupported]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [WinHttpSettings]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [ConfigVersion]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [EventMessageFile]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [ProviderGuid]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [TypesSupported]. Will return 2
2018-12-16 23:00:29, Error                 SP     Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft.Windows.WinHTTP[@version="5.1.17134.441" and @arch="amd64" and @culture="neutral" and @context="allUsers"]/settings [WinHttpSettings]. Will return 2
2018-12-16 23:00:39, Error      [0x0808fe] MIG    Plugin {0b23c863-4410-4153-8733-a60c9b1990fb}: TableTextServiceMig!RemoveObsoleteCHSHKLMRegkey - fail to open regkey (software\Microsoft\CTF\TIP\{E429B25A-E5D3-4D1F-9BE3-0C608477E3A1}\LanguageProfile\0x00000804) = 2
2018-12-16 23:00:39, Error      [0x0808fe] MIG    Plugin {0b23c863-4410-4153-8733-a60c9b1990fb}: TableTextServiceMig!ApplySuccess() remove HKLM Registries error
2018-12-16 23:08:00, Error                 MOUPG  Finalize: Error reading narrator reg key: [0x80070002]
2018-12-16 23:08:06, Error                 SP     BFSVC: Error copying boot debugging files from C:\$WINDOWS.~BT\Sources\system32 to \\?\GLOBALROOT\Device\HarddiskVolume1\EFI\Microsoft\Boot (kd_*_*.dll). Last Error = 0x6[gle=0x00000006]
2018-12-16 23:08:06, Error                 SP     BFSVC: Error copying boot debugging files from C:\$WINDOWS.~BT\Sources\system32 to \\?\GLOBALROOT\Device\HarddiskVolume1\EFI\Microsoft\Boot (kdstub.dll). Last Error = 0x6[gle=0x00000006]

------------------

Rollback:

setuperr.log:

2018-12-16 23:11:58, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Folder "C:\$WINDOWS.~BT\NewOS" cannot be removed.[gle=0x00000005]
2018-12-16 23:11:58, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the rollback GUID from file: C:\$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002[gle=0x00000002]

----------------

setupact.log

2018-12-16 23:11:08, Info                  SP     Initiating rollback/uninstall, phase = 1
2018-12-16 23:11:08, Info                         Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2018-12-16 23:11:08, Info                         Found existing diagnostics data, attempting to load it.
2018-12-16 23:11:08, Info                  SP     Rollback-Online-System started.
2018-12-16 23:11:08, Info       [0x064149] IBSLIB RollbackExecuteSequence in progress...
2018-12-16 23:11:08, Info       [0x064130] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformOSSwitchCheckpoint) rollback in progress.
2018-12-16 23:11:08, Info                  SP     Cleaning up C:\hiberfil.sys
2018-12-16 23:11:08, Warning               SP     Failure to delete C:\hiberfil.sys. Error: 0x00000020
2018-12-16 23:11:08, Info                  SP     Cleaning up C:\pagefile.sys
2018-12-16 23:11:08, Warning               SP     Failure to delete C:\pagefile.sys. Error: 0x00000020
2018-12-16 23:11:08, Info                  SP     Cleaning up C:\swapfile.sys
2018-12-16 23:11:08, Warning               SP     Failure to delete C:\swapfile.sys. Error: 0x00000020
2018-12-16 23:11:08, Warning               SP     CSetupPlatformCheckpoint::CopyLogFiles: Cannot locate log restore file "C:\$WINDOWS.~BT\Sources\Rollback\LogRestore.TXT". Did we even get this far?
2018-12-16 23:11:08, Info                  SP     There is no crash dump file!
2018-12-16 23:11:08, Info                  SP     Original list of new paths to be removed:
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moving/copying setupapi*.log from C:\$WINDOWS.~BT\NewOS\WINDOWS\inf to C:\$WINDOWS.~BT\Sources\Rollback\setupapi
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moved C:\$WINDOWS.~BT\NewOS\WINDOWS\inf\setupapi.offline.20180915_003333.log to C:\$WINDOWS.~BT\Sources\Rollback\setupapi\setupapi.offline.20180915_003333.log
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moved C:\$WINDOWS.~BT\NewOS\WINDOWS\inf\setupapi.offline.log to C:\$WINDOWS.~BT\Sources\Rollback\setupapi\setupapi.offline.log
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moved C:\$WINDOWS.~BT\NewOS\WINDOWS\inf\setupapi.upgrade.log to C:\$WINDOWS.~BT\Sources\Rollback\setupapi\setupapi.upgrade.log
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moving/copying netcfg*.etl from C:\$WINDOWS.~BT\NewOS\WINDOWS\inf to C:\$WINDOWS.~BT\Sources\Rollback\setupapi
2018-12-16 23:11:08, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Attempting to remove folder "C:\$WINDOWS.~BT\NewOS"
2018-12-16 23:11:58, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Folder "C:\$WINDOWS.~BT\NewOS" cannot be removed.[gle=0x00000005]
2018-12-16 23:11:58, Info                  SP     Could not find information about the new WinRE partition. Error: 0x00000002
2018-12-16 23:11:58, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim path: C:\$WINDOWS.~BT\Sources\WindowsOld.wim
2018-12-16 23:11:58, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim is not available
2018-12-16 23:11:58, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the rollback GUID from file: C:\$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002[gle=0x00000002]
2018-12-16 23:11:58, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the new OS GUID from file: C:\$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002
2018-12-16 23:11:58, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Recovery partition backup directory: C:\$WINDOWS.~BT\Sources\RecoveryPartitionBackup
2018-12-16 23:11:58, Info                         [SetupPlatform.exe] Enter WinReSetupRestoreWinREEx2018-12-16 23:11:08, Info                  SP     Initiating rollback/uninstall, phase = 1
2018-12-16 23:11:08, Info                         Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2018-12-16 23:11:08, Info                         Found existing diagnostics data, attempting to load it.
2018-12-16 23:11:08, Info                  SP     Rollback-Online-System started.
2018-12-16 23:11:08, Info       [0x064149] IBSLIB RollbackExecuteSequence in progress...
2018-12-16 23:11:08, Info       [0x064130] IBSLIB ExecuteRollbackSequence: Checkpoint(SetupPlatformOSSwitchCheckpoint) rollback in progress.
2018-12-16 23:11:08, Info                  SP     Cleaning up C:\hiberfil.sys
2018-12-16 23:11:08, Warning               SP     Failure to delete C:\hiberfil.sys. Error: 0x00000020
2018-12-16 23:11:08, Info                  SP     Cleaning up C:\pagefile.sys
2018-12-16 23:11:08, Warning               SP     Failure to delete C:\pagefile.sys. Error: 0x00000020
2018-12-16 23:11:08, Info                  SP     Cleaning up C:\swapfile.sys
2018-12-16 23:11:08, Warning               SP     Failure to delete C:\swapfile.sys. Error: 0x00000020
2018-12-16 23:11:08, Warning               SP     CSetupPlatformCheckpoint::CopyLogFiles: Cannot locate log restore file "C:\$WINDOWS.~BT\Sources\Rollback\LogRestore.TXT". Did we even get this far?
2018-12-16 23:11:08, Info                  SP     There is no crash dump file!
2018-12-16 23:11:08, Info                  SP     Original list of new paths to be removed:
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moving/copying setupapi*.log from C:\$WINDOWS.~BT\NewOS\WINDOWS\inf to C:\$WINDOWS.~BT\Sources\Rollback\setupapi
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moved C:\$WINDOWS.~BT\NewOS\WINDOWS\inf\setupapi.offline.20180915_003333.log to C:\$WINDOWS.~BT\Sources\Rollback\setupapi\setupapi.offline.20180915_003333.log
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moved C:\$WINDOWS.~BT\NewOS\WINDOWS\inf\setupapi.offline.log to C:\$WINDOWS.~BT\Sources\Rollback\setupapi\setupapi.offline.log
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moved C:\$WINDOWS.~BT\NewOS\WINDOWS\inf\setupapi.upgrade.log to C:\$WINDOWS.~BT\Sources\Rollback\setupapi\setupapi.upgrade.log
2018-12-16 23:11:08, Info                  IBSLIB OSRollbackService::CCheckpoint::MoveOrCopyFiles: Moving/copying netcfg*.etl from C:\$WINDOWS.~BT\NewOS\WINDOWS\inf to C:\$WINDOWS.~BT\Sources\Rollback\setupapi
2018-12-16 23:11:08, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Attempting to remove folder "C:\$WINDOWS.~BT\NewOS"
2018-12-16 23:11:58, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Folder "C:\$WINDOWS.~BT\NewOS" cannot be removed.[gle=0x00000005]
2018-12-16 23:11:58, Info                  SP     Could not find information about the new WinRE partition. Error: 0x00000002
2018-12-16 23:11:58, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim path: C:\$WINDOWS.~BT\Sources\WindowsOld.wim
2018-12-16 23:11:58, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: WindowsOld.wim is not available
2018-12-16 23:11:58, Error                 SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the rollback GUID from file: C:\$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002[gle=0x00000002]
2018-12-16 23:11:58, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Failed to read the new OS GUID from file: C:\$WINDOWS.~BT\Sources\Rollback\rollbackinfo.ini. Error: 0x00000002
2018-12-16 23:11:58, Info                  SP     CSetupPlatformOSSwitchCheckpoint::Rollback: Recovery partition backup directory: C:\$WINDOWS.~BT\Sources\RecoveryPartitionBackup
2018-12-16 23:11:58, Info                         [SetupPlatform.exe] Enter WinReSetupRestoreWinREEx

 

0 Kudos
Highlighted
Level 2
17 12 0 10
Message 92 of 207
Flag Post
HP Recommended

Even if Microsoft announces:

https://www.neowin.net/news/microsoft-declares-windows-10-october-2018-update-fully-available-for-ad...

the Check for updates does not show 1809.

Highlighted
Level 3
29 23 0 31
Message 93 of 207
Flag Post
HP Recommended

I think what we are waiting for now is for Intel to finish of their display drivers (they are still showing BETA on their website), release these to HP so they can certify them and push them out either via Win Update or the HP support tool that comes bundled with Spectre series of Laptops (it does in the UK anyway)

 

 

While this traditional method of "seeking" a major Windows 10 update appears to now be available, as of the time of writing, a number of blocks remain in place which means that not everyone will be able to get their hands on version 1809 if their systems are flagged for one or more of the following issues:

  • Incompatible Intel display drivers (versions 24.20.100.6344 and 24.20.100.6345)
Highlighted
Level 4
27 21 0 79
Message 94 of 207
Flag Post
HP Recommended

Earlier today I received a call from an HP supervisor. I have to say it was a very pleasant conversation.

 

The bottom line is that he assured me that they have a lot of eyes on this issue and are working to resolve it. One direct quote from the conversation: “We aren’t going to have a premium laptop that won’t upgrade to the latest version of Windows”. He also mentioned that he had documented this threads contents and provided it to their engineers.

 

The fact that he acknowledged the issue and assured me they are working on it is really all I needed.  I think that if someone from HP had provided that information earlier there would have been a lot less customer frustration. 

 

I did not ask when it would be fixed, I doubt they know yet, but they are working on it so at least we know a fix is coming.

Highlighted
Level 3
29 23 0 31
Message 95 of 207
Flag Post
HP Recommended

Thank you for providing that update. Very reassuring to know and all we can do now is wait and know it's in hand. Good to know you had a good talk with HP and they are aware at a higher level within the org. 🙂

Highlighted
Level 1
1 1 0 5
Message 96 of 207
Flag Post
HP Recommended

This thread starts on 3rd of October. Today is 18th of December. Now this is the first time we hear that HP has a lot of eyes on this issue, 55 days (!!!) after the first post. Sorry, this is not what I am assuming from a vendor of a premium laptop. This is more like a joke for me.

 

Highlighted
Level 2
12 10 0 13
Message 97 of 207
Flag Post
HP Recommended

Not sure who/what changed but this morning my laptop updated to 1809.

0 Kudos
Highlighted
New member
2 2 0 2
Message 98 of 207
Flag Post
HP Recommended

Was that on a straight upgrade from 1803 ??

0 Kudos
Highlighted
Level 3
11 11 0 28
Message 99 of 207
Flag Post
HP Recommended

@MrPierre wrote:

Not sure who/what changed but this morning my laptop updated to 1809.


Did you have any driver updates before the upgrade? Did you upgrade via Windows Update Now?

0 Kudos
Highlighted
Level 2
12 10 0 13
Message 100 of 207
Flag Post
HP Recommended

My update history shows that an HP Image update,  listed as 1/27/2016 40.1.1005.60817, was installed last night.  The date makes no sense since my computer is less than a year old.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation