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‎04-07-2019 09:56 AM

HP Recommended
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

Hello

 My laptop was unable to connect to the Internet. After some troubleshooting, I decided to go back to a system restore point  on windows 10. The computer took several hours to go back to the restore point. It was taking so long that I just let it run overnight and then when I woke up the following morning the computer had a black screen. When I tried to boot the computer, all I got was an HP splash screen with a smile spinning circle below the HP and then nothing happens. I went through with the HP recovery steps, which includes resetting the bios and  a few other stops but it did not work. I’m pretty sure I have a corrected version of Windows 10, Which is why it is in booting. 

 

What at should be my next steps?

 

Thanks!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2019 12:32 PM

HP Recommended

Problem solved. Went back to old restore point and the computer suddenly started working.

View solution in original post

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2 REPLIES 2

‎04-08-2019 12:32 PM

HP Recommended

Problem solved. Went back to old restore point and the computer suddenly started working.

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‎04-08-2019 03:58 PM

HP Recommended

@ualdriver1
Thank you for posting on the HP Support Community.

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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