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‎10-05-2022 10:30 AM

HP Recommended

No, I don’t have anything important enough to back up.

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‎10-05-2022 10:38 AM

HP Recommended

Hello @Reyminiscence 

 

To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !

 

It looks something like this:

ub6424_0-1664987860962.png

ub6424_1-1664987860971.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

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‎10-05-2022 12:59 PM

HP Recommended

I found it under System Information. The product ID is 4ND14UA#ABA

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‎10-05-2022 01:17 PM - edited ‎10-05-2022 01:17 PM

HP Recommended

Hello @Reyminiscence 

 

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your product number is supported: 4ND14UA#ABA

 

ub6424_0-1664997268328.png

 

(2) Please report your results

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‎10-18-2022 12:08 PM

HP Recommended

Apologies for the late response, but I brought it to a friend who works on computers for a living. He discovered that the hard disk was corrupted, so he replaced it. It solved the issue and now everything works normally.

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‎10-18-2022 12:25 PM

HP Recommended

Hello @Reyminiscence 

Thanks for reporting.

Good luck

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