HP laptop stuck in update and reset loop after system reset

[Reyminiscence]

No, I don’t have anything important enough to back up.

[ub6424]

Hello @Reyminiscence 

To help you I need to know the product number (p/n) xxxxxx#xxx of your notebook !

It looks something like this:

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

[Reyminiscence]

I found it under System Information. The product ID is 4ND14UA#ABA

[ub6424]

Hello @Reyminiscence 

(1) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

Information: Your product number is supported: 4ND14UA#ABA

(2) Please report your results

[Reyminiscence · Accepted solution]

Apologies for the late response, but I brought it to a friend who works on computers for a living. He discovered that the hard disk was corrupted, so he replaced it. It solved the issue and now everything works normally.

[ub6424]

Hello @Reyminiscence 

Thanks for reporting.

Good luck