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Solved!

HP recovery manager failed Spectre x360

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HP Spectre x360 13-4117nf
Microsoft Windows 10 (64-bit)

This new subject to follow my previous topic BSOD dxgmms2.sys Spectre x360 

Since i didn't succes to solve the BSOD issue, I decided to performe a full system recovey using HP recovery manager.

Through the boot system menu, I choosed the HP recovery option.

Note that this operation use the initial recovery part of the PC.

Unfortunatly, after 1 hour, a message informs me that the operation did not succed.

I can generate two files : CtoError.flg.txt and the journal file  RMSaveLog.Wim.

The only thing I can do by restarting the computer is to try again the operation, but the error remains. So currently the PC is down... Please help !

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Message 2 of 11
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Hi:

 

Your notebook should be supported by the HP cloud recovery tool.

 

Using another Windows PC and a 32 GB USB flash drive, you can create a bootable recovery drive with the cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/fr-fr/document/c06185518

 

 

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Thanks for the rapid answer,

In fact, I already had a recovery USB key, so I just tried this.

This time, there is an additionnal recovery option : a full reset factory settings.

It failed at the beginning of the process before formating the Windows part, with the error code OxEFFFFF23

I'm now trying the first system recovery option (the same one which is purposed by the recovery manager directly from the notebook). If it doesn't work, I will follow your indications.

I keep you informed...

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Message 4 of 11
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You're very welcome.

 

If nothing works, you can also try this option...

 

Use the Microsoft media creation tool to create bootable W10 installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 has completed installing you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/fr-fr/drivers/selfservice/HP-Spectre-13-4000-x360-Convertible-PC/7527520

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Using my recovery key, the recovery failed again.

I wanted to install the HP cloud recovery tool, but my second PC is an old one with a 32 bits Windows 7 system.

So at this time I do not have any solution...

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So the notebook works again, thanks to a W10 recovery key,

(Since no recovery part was able to recovery anything, I have deleted all the disk parts at the beginning of the W10 installation)

I'm happy now using my notebook again, by writing this message.

 

I try now the HP cloud recovery tool to performed a full factory recovery,

The product number is asked, I have noted it from the bios T1K87EA#ABF,

But the number is not recognized by the tool...

An idea ?

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Message 7 of 11
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Glad you were able to get the notebook working again using the Microsoft media creation tool.

 

Unfortunately, I don't know why your notebook isn't supported by the cloud recovery tool.

 

I entered the product number you posted in the box a the link below and got a 'not available' message.

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

 

I also entered the number in the actual cloud recovery tool window and got an product ID not valid message

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Message 8 of 11
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Thanks for trying,

The system seems stable now (BSOD was the initial issue). On another side, I lost all the HP Tools provided with the notebook,

Do you know if I can create a new HP recovery media without using the HP cloud recovery tool ?

I have reinstalled the "HP support assistant", but I found no possibility to do such operation.

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Message 9 of 11
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You're very welcome.

 

Unfortunately you wouldn't be able to do that.

 

You may want to contact HP support in France and see if they sell recovery media for your model.

 

I am surprised the cloud recovery tool isn't supported for your model, since the cloud recovery tool info link is listed on the support page for the model series.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Spectre-13-4100-x360-Convertible-PC/8499273

 

If HP can't help you, their ePartner at the link below sells recovery media for your model, but it is pretty expensive...48 Euros.

 

https://www.best2serve.com/fr-fr/page/rcd_landing

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Thanks for the answer,

Yes, I'm surprised too… In all cases the laptop works fine now,

So thank you again, I will accept your previous post as a solution.

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