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‎10-02-2019 03:45 PM - last edited on ‎10-03-2019 09:22 AM by Retired

HP Recommended
Product: V949
Operating System: Microsoft Windows 10 (64-bit)

Very hard to read my model and serial.  It was Window 10 laptop I bought a Walmart and had Office 3365 on it.  Did not see and products key.  I took out the hard disk and put it in an external device and it will not real at all when I try to look at with another laptop.  I see the drive will cost me around $60 to replace.  How do I install Windows 10 and Office 365 on it.  Was all preloaded.  This was laptop sold for around $275 so not that robust,  It says near the keyboard  Intel Pentium Silver.  I am looking for the manual but can't find it.

 

Dave

Can reach at my business email as it goes to my cell  [edit]

1 REPLY 1

‎10-03-2019 07:10 AM

HP Recommended

Hello @daveh-online 

 

Welcome !

 

The HP Community has a detailed TKB article with regards to potentially corrupted hard disk drive and its replacement - you may want to check it out here >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...

 

 

Here are instructions how to reinstall Windows after you replace the HDD with a new one  >> https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Recovery-disks-not-working-on-l...

 

 

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