Help with recovery

[Martin50]

Hi I bought a X360 Pavillion last week and some how have a virus so am doing a reset back to how it was out of the box. I have this screen, Whats the answer Yes or No? there is nothing I want to save of mine on the PC

[mahemac]

Hi,

         Follow the steps as mentioned in the below link:- Check under Recovery using HP Recovery Manager

http://support.hp.com/in-en/document/c04758961

[Martin50]

Its too late for following instructions, I'm at this stage and its asking this question.......so whats the answer?  Yes or No?

[mahemac]

Hi,

         I am unable to view the image which you have attached. So could you mention what it says in the message.

[Martin50]

The message says on a blue screen

"The following configuration change was requested for this computer's Trust Platform Module (TPM):

CLEAR TPM.

Warning: Clearting the TPM erases information stored on the TPM. You will lose all created keys and access to data encrypted by these keyes.

Press F1 - Accept                      Press F2 = Reject      "

[mahemac]

Hi,

           Turn off the laptop and restart the unit by tapping F10 to load BIOS, once it loads the BIOS screen---> Select the Function key which says Setup or Restore Defaults ---> Once this is done---> F10 to save & Exit. If this does not resolves the issue, then you have to get into windows--> install BIOS updates by visiting the HP Product Support webpage.

[Martin50 · Accepted solution]

Pressed Yes.  All reloaded as out of the box

[Kalopa]

Mi pantalla esta completamente en negro con un mensaje de
Clear ptm press f1 or f2. Cuando los presiono no pasa absolutamente nada, el laptap ests frisada en ese mensaje, que debo hacer? Gracias!