Solved: How can i order a recovery media for my PC? - HP Support Community

KorCJunseo · ‎07-29-2022

I tried to get a recovery media by using HP Cloud Recovery Tool, but it didn't work well.

I would need to get a recovery media for my PC.

How do I order it and how do I get it?

(I'm in Oceania)

Prométhée · ‎08-03-2022

Ok, we can say that this is good news
Now it's up to you, either do as I mentioned recover what you can here
Either try to recreate a usb cloud recovery key, with a little luck ..
Either now try to order a new kit as mentioned in the link, but the risk that it will not work better
If ever, the first solution is suitable, but it is possible that some programs are missing, then tell me what you need, we can try to find ..
even if for some, hp does not provide anything for download, we can find the equivalent ..

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Prométhée · ‎07-29-2022

hi

"

HP Cloud Recovery Tool, but it didn't work well.

I would need to get a recovery media for my PC. "

why would you want to reinstall the computer?
The cloud is equivalent to recovery media, what do you mean, what is wrong?

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KorCJunseo · ‎07-30-2022

I tried to use the recovery media I've created for my PC, but it didn't work.

I could download it, but I couldn't use it as it kept rebooting.

I would like to get a physical usb or disc drive of HP official recovery media,

so I can re-install Windows on my PC cleanly with some programs already installed.

Prométhée · ‎07-30-2022

I could download it, but I couldn't use it as it kept rebooting.

what restarts, when ?

Obtaining PC recovery USB drives or discs

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KorCJunseo · ‎07-30-2022

It keeps restarting when I try to boot into the recovery usb without showing anything

Prométhée · ‎07-31-2022

and test ?

HP PCs - Testing for Hardware Failures | HP® Customer Support

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KorCJunseo · ‎07-31-2022

I tested and

CPU is fine

Memory is fine

SSD is fine

Battery is fine

but System Board wasn't available

Prométhée · ‎07-31-2022

before trying to buy a recovery kit, at least try the microsoft media

https://support.hp.com/us-en/document/c04730900

Installing from a USB drive or ISO file using Media Creation Tool

You can use Media Creation Tool to create Windows installation media, and then use the media to install Windows 10.

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KorCJunseo · ‎07-31-2022

That is also a good way to reinstall windows.

but I would like to reinstall windows that has all the manufacturer's (HP's) programs and services preinstalled.

Microsoft Official installer can't do that.

Prométhée · ‎08-01-2022

Yes , I know , but you say it does not work ..
it's just for testing, before you buy a recovery kit, which may not work either
You can grab the drivers from the support page, and probably some programs..

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How can i order a recovery media for my PC?

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Installing from a USB drive or ISO file using Media Creation Tool