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‎01-09-2018 12:20 AM

HP Recommended
Product: HP 255 G4 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, 

 

I had Windows 8, when I bought HP 255 G4 Notebook PC, and then updated it to Windows 10, when is was allowed. But my laptop was working too slow, so I took it to a master to insert an SSD instead of the HDD I had. And he returned me the laptop with not activated Windows 10 and advised me to ask the HP technical support to activate it. 

 

What should I do? Could you help me, please? 

 

Thank you,

Marina

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2018 12:24 AM - edited ‎01-09-2018 12:25 AM

HP Recommended

HP can not activate it. Microsoft will have to help with that. When you did the upgrade your machine should have been given a lifetime digital license key stored on MS servers. If the version installed is the same as the one you upgraded to it should have activated automatically when you went online. 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎01-09-2018 12:24 AM - edited ‎01-09-2018 12:25 AM

HP Recommended

HP can not activate it. Microsoft will have to help with that. When you did the upgrade your machine should have been given a lifetime digital license key stored on MS servers. If the version installed is the same as the one you upgraded to it should have activated automatically when you went online. 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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