• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-09-2018 12:20 AM

HP Recommended
Product: HP 255 G4 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, 

 

I had Windows 8, when I bought HP 255 G4 Notebook PC, and then updated it to Windows 10, when is was allowed. But my laptop was working too slow, so I took it to a master to insert an SSD instead of the HDD I had. And he returned me the laptop with not activated Windows 10 and advised me to ask the HP technical support to activate it. 

 

What should I do? Could you help me, please? 

 

Thank you,

Marina

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2018 12:24 AM - edited ‎01-09-2018 12:25 AM

HP Recommended

HP can not activate it. Microsoft will have to help with that. When you did the upgrade your machine should have been given a lifetime digital license key stored on MS servers. If the version installed is the same as the one you upgraded to it should have activated automatically when you went online. 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-09-2018 12:24 AM - edited ‎01-09-2018 12:25 AM

HP Recommended

HP can not activate it. Microsoft will have to help with that. When you did the upgrade your machine should have been given a lifetime digital license key stored on MS servers. If the version installed is the same as the one you upgraded to it should have activated automatically when you went online. 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.