How to redeem a previous purchased CarePack?

[jmg82]

I'll start by saying my buying experience with HP has been the ABSOLUTE WORST. How do I contact a person at HP? I Purchased a care pack when I bought my new laptop and was never sent the information needed to apply/register that care pack. Instead, I keep getting emails from HP trying to SELL me a service, I ALREADY BOUGHT. Then I go to this web site and I can't find ANY way to actually talk to a person. Just searching the knowledge base, which has nothing on my issue. There's isn't even a community board with any similar topics. Does anyone have suggestions about how to actually contact HP or do I just need to contact my credit card company? 

[Dilip_18 · Accepted solution]

@jmg82

Welcome to the HP Support Community! I’m here to help.

I reviewed your post and I understand that you want to register the HP Carepack which you have purchased online. 

As we have limited support boundaries in the support community as of now. I would request you to contact our Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the warranty.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[jmg82]

Thank you for the response. Your instructions worked. However, that page lists the products I own. Clicking on the laptop it shows on the page does not show me ANY contact options, it sends me to the knowledge base. That's a pretty terrible experience. Instead of clicking the specific LAPTOP, I have to click the generic laptop button and enter a serial number to request support. Even though that's how I got my product listed on the page in the first place. 

[Dilip_18]

@jmg82

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.
 
Have a great day!