How to reset admin password without knowing my the old password

[Andrew434]

I am at the screen asking for the old password in order to set a new password but we do not know the old password.

[Meghana_10]

Hello, @Andrew434 Welcome to the HP Poly Support Community. 

Thank you for posting your query.

Could you please let me know the make and model of the Poly device so that I can assist you further?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana

[Andrew434]

Hey, it’s a VVX450

[Meghana_10]

Thank you so much for the information. @Andrew434 

To reset the admin password on a Polycom VVX 450, you will need to initiate a factory reset. This involves using a specific combination of buttons during the startup process. The default admin password after a factory reset is "456."

Steps to Factory Reset and Recover Password:

1. Power Cycle the Phone: Unplug the power to the Polycom VVX 450, wait a few seconds, and then plug it back in.

1. Initiate Reset Sequence: As the phone powers up, look for the message "Starting application, press Cancel to interrupt." Press and hold the 1, 3, and 5 keys on the dial pad simultaneously.

1. Enter Password: You should see a prompt to enter the admin password to reset the settings.

1. Enter MAC Address: Use the MAC address of the phone as the password. You can find the MAC address on the back of the phone.

1. Reset Confirmation: The phone will then prompt you to confirm the reset. Select "OK" or "Yes" to proceed.

1. Default Password: Once the phone reboots, the default admin password will be "456."

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana 

[SteffenBaierUK]

Hello @Andrew434 ,

Welcome to the HP Poly community.

From our VoIP FAQ:

Oct 10, 2011 Question: How can I reset / Factory default my Phone configuration?

Resolution: Please check => here <=

Best Regards

Steffen Baier