I am facing a blue screen issue ( whea uncorrectable error ) immediately after the window boot.

[Wilson_3]

I am getting whea uncorrectable error each time when I am switch on my laptop. Even I have tried with HP provided installation media. I am facing the same blue screen error each time. I couldn't able to use my laptop. But, my laptop is out-of-warranty. I have tried extensive check in system diagonastic. 

[IT_WinSec]

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@Wilson_3 wrote:

I am getting whea uncorrectable error each time when I am switch on my laptop. Even I have tried with HP provided installation media. I am facing the same blue screen error each time. I couldn't able to use my laptop. But, my laptop is out-of-warranty. I have tried extensive check in system diagonastic. 

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Hello @Wilson_3 

Thank you for posting in the HP Support Community.

• Could you elaborate on how you tried with the "HP provided installation media" - what exactly you did with it ?
• Could you elaborate on what extensive checks you did and what were the results ?
• If I understand correctly, you are unable to boot your PC to Windows desktop - the error prevents this ?
• When did the problem start ?

Any details is highly appreciated.

As a general information, your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.

A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

[Wilson_3]

@IT_WinSec hi,

I have used "HP provided media disc" as same as windows installation. Changed my Bios setting to boot from DVD. The windows installation goes fine, the problem gets starts when it is getting restarted after the installation ( which is the default step ).

I have previously done quick hard disk check under system diagnostic and it says PASSED. But, when I am trying today again once i saw your message, I am getting status FAILED. 

Failure ID : 

6C06LJ-7BC9HC-MFPV6K-60X103

[IT_WinSec · Accepted solution]

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@Wilson_3 wrote:

@IT_WinSec hi,

I have used "HP provided media disc" as same as windows installation. Changed my Bios setting to boot from DVD. The windows installation goes fine, the problem gets starts when it is getting restarted after the installation ( which is the default step ).

I have previously done quick hard disk check under system diagnostic and it says PASSED. But, when I am trying today again once i saw your message, I am getting status FAILED. 

Failure ID : 

6C06LJ-7BC9HC-MFPV6K-60X103

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@Wilson_3 

Thanks for the details. This makes sense now 🙂

Official TKB article existings on this problem - you may want to check it out >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...

The error code you provided has been checked in an internal system and tells me that the hard disk drive (HDD) has failed.  Since this is faulty HDD/hardware component, you will probably not be able to recover your files.

The code also tells me your warranty period has expired.

Here are your options on fixing the problem:

If your computer is with warranty period expired, you will need to replace the faulty HDD - buy a new one on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity.  I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm

*** How to replace the faulty HDD with new HDD:  please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model. 

Here is the service manual for your model

>> http://h10032.www1.hp.com/ctg/Manual/c04402649

page 105/115

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

Last part - once you replace the faulty component - you will need to reinstall back your operating system -  Let me know if you need assistance on reinstalling Windows.

Looking forward to your feeback/reply.

[Wilson_3]

@IT_WinSec, 

Thanks for the information provided:) I will try replacing my HDD

Additionally , I have done Extensive check for hard disk and it returns a different failure ID.

Can you help me with this failure ID as well? Is this same HDD failure code ?

Failure ID : 

6C06LJ-78C9HD-MFPV6K-61F903

[IT_WinSec]

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@Wilson_3 wrote:

@IT_WinSec, 

Thanks for the information provided:) I will try replacing my HDD

Additionally , I have done Extensive check for hard disk and it returns a different failure ID.

Can you help me with this failure ID as well? Is this same HDD failure code ?

Failure ID : 

6C06LJ-78C9HD-MFPV6K-61F903

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You are most welcome, @Wilson_3 

I tried checking the code but it appears invalid in the system.

This may be caused because the component is corrupted and a correct code cannot be calculated, or you mistyped it by mistake. But in all cases if the test fails on a hard disk drive, this means the HDD is faulty. A completely healthy HDD should pass the tests

[Wilson_3]

@IT_WinSec,

Hi, 

I have tired replacing my HDD, even though there was a failure with HDD ( replacing didn't solved my blue screen issue, it keeps throwing same error), it seems there was a problem with IC as well ( I was told by service centre). And they have told me , " it May be +ve or -ve result ". And repairing my IC went failure, as the result, laptop condition was dead as of now.

Is there anyway you can help me here? 

It seems motherboard needs to get replaced, if that's the case, can you help me in getting the correct Motherboard ( which version or model details )

My current Laptop model: 

Model name : Pavilion P077TX.

Ram : 8 GB

i5 processor.

Thanks.....

[IT_WinSec]

Hi @Wilson_3 

Thank you for the update. You are welcome ! Sorry to hear the bad news.

I am afraid that if the problem is in the IC, this cannot be detected in a hardware diagnositcs test (especially if it was a basic tests) . If there is a problem in some IC, the boot would not boot. This cannot be fixed or diagnosed remotely.

Talk to the service center and check if they can fix it at a reasonable price - it shouldn't be too expensive.

If there are further hardware issues detected, consider replacing the device with a new computer.

[Wilson_3]

@IT_WinSec, 

Hi, 

The repairing of IC ended up in failure, so its sounds like, the only way is to  get the motherboard replaced.

Can you help me with the model name of the Motherboard, I am seeing many types and models in online stores, not sure which one suits mine.

Model : pavilion P077TX

Intel i5 processor, 8 GB Ram

[IT_WinSec]

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@Wilson_3 wrote:

@IT_WinSec, 

Hi, 

The repairing of IC ended up in failure, so its sounds like, the only way is to  get the motherboard replaced.

Can you help me with the model name of the Motherboard, I am seeing many types and models in online stores, not sure which one suits mine.

Model : pavilion P077TX

Intel i5 processor, 8 GB Ram

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Hello @Wilson_3 

The PC board (motherboard) for your model should have a part number 766473-501

MOTHERBOARD DSC 840M i5-4210U 2G W8STD

You can see it here in the HP official parts store >> http://partsurfer.hp.com/Search.aspx?type=PROD&SearchText=J6M42PA

More information about purchasing parts  >> https://support.hp.com/bg-en/product/hp-probook-4330s-notebook-pc/5045444/document/c00372736

Hope this helps.