Intel optane h10

[maxRose]

OMEN Laptop - 15-ek0013dx. Windows was installed on my intel optane h10.

I don't think there were any recent updates. Was playing a game it froze closed out than bsod with a message inaccessible boot device. Restarted and after a few minutes happened again. I ran a dism online and than sfc it fixed some files but it crashed again but this time with the 3d0 error and i couldnt access the system recovery option it just restart and give me the 3d0 error. I did find in the uefi config.. it said incomplete optane volume. I eventually installed windows on my 2nd ssd just to make sure I can boot in. So Currently The boot manager is on the Intel and the os is on the 2nd ssd. ( i guess that happened cause they were both in when i did the new install) The boot manager seemingly is in the optane part as only the optane shows in device manager and intel memory manager the 512gb doesn't show up. ( currently in bios it shows my uefi hii configuration as non-raid physical disk intel.) Diskpart shows disk 0 as my 2nd ssd showing it correctly as a 1tb. And disk 1 shows 27gb which is the intel ssd (and I'm assuming the optane only) The intel ssd doesn't show up at all under my pc only my other regular ssd. Edit. I tried hp recovery with a usb all I get is the omen logo and it freezez after a few seconds and I let it run for an hour like that just in case but nothing happened  I tried it with and without the 2nd ssd

[Nirvana_95]

Hi @maxRose 

Welcome to the HP Support Community. I see that you are facing issues with your Omen Laptop - 15-ek0013dx. Since you are not able to boot into Windows here. 

I would suggest you go into the BIOS, enable Legacy Mode, and disable Secure Boot.

See this link for the settings to change: https://www.support.hp.com/us-en/document/c03736054/

Then boot into Windows and check if there is any Luck. Let me know the outcome of it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @maxRose 

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[maxRose]

As stated in my post, I am able to boot into windows as I installed a new os on my 2nd ssd with the boot remaining somewhere on the Intel ssd. The issue is currently the intel ssd is not showing up under my pc, meaning I can't access it. When I go to device manager or the bios or intel optane manager I can see it but it's only showing up as 27gb available memory. The other 500 gb isn't showing up. In the bios under the uefi hii congress it says it's the intell ssd non-raid physical disk with 27gb.

[Nirvana_95]

Thanks for getting back to us. 

Please note that Optane is basically a RAM so you won't be able to install and use the Master Boot Record on it. You have to perform low-level formatting and clear everything. Once done, you can install the Operating System on the primary drive.

Please perform the steps and let me know the outcome of it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[maxRose]

The option to perform low level format isnt there for me in the intel management tool. I was following steps to perform low level format using cmd diskpart clean all. But it didn't allow it as it contains the boot, system, pagefile,crashdump, or hibernation volume.

[Nirvana_95]

Thanks for your response 🙂

I would suggest you please create a USB media and try the reinstallation process. Here is a link that will help you with it.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @maxRose 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[Nirvana_95]

Hello @maxRose

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[maxRose]

I want to try to back up some of my files. I'm going to try something tomorrow.