Intel optane h10

[Nirvana_95]

Sure.

Thanks for informing us. Please keep us posted on the outcome.

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[Nirvana_95]

Hello! @maxRose

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

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Have a great day ahead! 

[Nirvana_95]

Hi @maxRose

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks! 

[maxRose]

Someone was going to assist me in my attempt to save my files & I'm still waiting on them for availability which may not be for another week. I will post a reply to the last suggestion you gave as soon as I try it. 

[Nirvana_95]

Sure.

No issues. Keep me posted 🙂

[Nirvana_95]

Hello!

I hope you are doing good.

Let me know if you got any chance to try the steps shared. Keep me posted on the outcome. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hello!

We haven’t heard from you in a while. If you need any assistance in the future, you can contact us here. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[maxRose]

Sorry for the delay in response, I was hoping to save the files on the Intel ssd. I gave up on that and finally did clean all in cmd. So right now I have a regular ssd with my boot and os in the primary slot. And i moved the intel ssd to the secondary slot. I'm still having the same issue that I can not see the intel ssd at all in "this pc". If I go to the create and format disk it still only showing up as a 27gb drive. Intel optane memory manager also only shows 27gb. I have been looking all over the community and it seems this is an issue that numerous people had and were never solved. As a note when I went to device manager I saw some errors. The intel(r) nvme controller has a message "this device cannot start. Code 10 which seems to just be a generic error code. The other error is the thunderbolt controller- 15eb with a message "windows stopped the device cause it reported problems (code 43).

I'm hoping you can assist with getting the intell ssd back to showing its full 512gb capacity and how I can enable optane again once that's fixed. Thank you!

[Nirvana_95]

In that case, I would suggest you disable Intel Optane memory in the Setup Utility:

• Open the BIOS by restarting the computer and repeatedly pressing F10 to enter Setup.
• Select Advanced, select System Options, and click Configure Storage Controller for Intel Optane to remove the check.
• Restart the computer.

For more details: click here

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[maxRose]

F10 to enter setup. There is no option "advanced". There was the uefi hii configuration but that doesn't have an option to enable or disable optane.

I booted up pressing escape and found advance but I can't find the option to enable or disable optane.