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Kenneth2500
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Laptop keeps restarting

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HP Pavilion - 14-ce0504sa
Microsoft Windows 10 (64-bit)
My HP laptop started restarting out of nowhere in October this year.. At first I thought it was a virus causing the issue but it didn't seem to be the case. The laptop kept restarting so much that it eventually got stuck in a loop where it would attempt to turn on but then turn off. I sent it to Team Knowhow for repairs and it came back completely wiped but it did not continue restarting, or so I thought. It happened again and a couple more times after but I finally realised that it kept restarting because I was applying pressure to the bottom of the laptop from when I pick it up. I'm guessing it's a battery issue but this laptop cannot have its battery removed without tools. I now have to pick it up very carefully from the sides which is very annoying and I am not too eager to send it back for repairs. Anything I can do?
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The_Fossette
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@Kenneth2500

 

I reviewed your post and I understand that the computer is restarting when you pick up the laptop.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105832.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Kenneth2500
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I have tried the solution you suggested but it doesn't seem to have any effect. I would also like to note that when I hold my laptop up from the bottom right side, the screen goes black then shuts down. If I do not release the pressure from holding it the screen will remain stay blacked out whilst still on. 

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The_Fossette
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@Kenneth2500

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03413399

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Kenneth2500
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I have tried the aforementioned options but none stop it from turning off. Occasionally I get the “Your PC ran into a problem and needs to restart” message but other than that, it still shuts off when I pick it up by the bottom right. Will this mean I need to send it for repairs again? 

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The_Fossette
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@Kenneth2500

 

Follow the steps in the below article and perform a system test and let me know the result.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Kenneth2500
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Nothing in the article worked. All the tests were passed. Perhaps there is just a loose cable?

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The_Fossette
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@Kenneth2500

 

I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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