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Laptop keeps restarting
12-20-2020 10:29 AM

12-27-2020 11:23 AM

I reviewed your post and I understand that the computer is restarting when you pick up the laptop.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check whether the issue is resolved.
BIOS: https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105832.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
12-27-2020 01:53 PM

I have tried the solution you suggested but it doesn't seem to have any effect. I would also like to note that when I hold my laptop up from the bottom right side, the screen goes black then shuts down. If I do not release the pressure from holding it the screen will remain stay blacked out whilst still on.
12-29-2020 11:16 AM

I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c03413399
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
12-30-2020 05:25 PM

I have tried the aforementioned options but none stop it from turning off. Occasionally I get the “Your PC ran into a problem and needs to restart” message but other than that, it still shuts off when I pick it up by the bottom right. Will this mean I need to send it for repairs again?
12-31-2020 11:56 AM

Follow the steps in the below article and perform a system test and let me know the result.
https://support.hp.com/in-en/document/c03467259
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
01-04-2021 07:55 AM

I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c06162205
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee

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