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‎02-16-2014 06:00 PM

HP Recommended
I need help with my computer, it drop and now say boot device not found, please install an operating system hard disk
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‎02-16-2014 08:16 PM

HP Recommended

@ferona 

 

Sounds like the hard drive was damaged.It could also just have lost a good connection.Try reseating to be sure it is attached securely-it may then boot.  If not a retail hard drive can be used. Just be sure to get one of at least as large a capacity as the original to use HP Recovery Discs to reinstall Windows. For instance if you have a 320gb hdd you could use a 500gb but not a 250gb hdd.

 

If you need more help please post back with full Model number and Product number as listed on the Service Tag attached to bottom of laptop.(may be under battery)

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎02-17-2014 04:25 AM

HP Recommended
I have called tech support an will be receiving a new part soon in postal mail
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‎02-18-2014 04:19 AM

HP Recommended
like how much
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‎02-18-2014 06:15 AM

HP Recommended
I accept solution,Thank you..
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‎02-19-2014 09:59 PM

HP Recommended

Hello CherylG. I too am getting the install operating disk. tried f10 but got no boot disk found.  After reading your reply to another, I thought I could reply with my model and product number.  I have the Pavilion dv6.  Product # is W4-JGD-PWG4Y-J6Q3P-TBB7M-2MWKH.  I think that's right, it's a little smudged on the end!  Thank you in advance for your help!  Lisa.

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‎02-20-2014 03:12 AM

HP Recommended
I accept solution..Thank you for your Help.. I received e-mail confirmation the part is being fed-ex'ed to me ...
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‎02-20-2014 04:03 AM - edited ‎02-20-2014 04:04 AM

HP Recommended

I ran all the tests & then hit "continue", as it said to do, then it says "windows is loading files", then when it goes to start up, "Recovery Manager" pops up & it says to unplug all external devices & MAKE SURE the internet is enabled, before I continue. The problem is, it wont let me enable the internet! So, now, what am I supposed to do? I have a Pavillion dv4, 1430us.

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‎02-20-2014 08:19 AM

HP Recommended
When will get to play games on my computer
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‎02-21-2014 08:45 AM

HP Recommended

gftgtfu

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