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My laptop is stuck in loop and not rebooting. Not able to reach to the blue screen I did the system test and all looks good 

1 REPLY 1
HP Recommended

I think you are stuck in a startup repair loop as described in this Microsoft Windows document.

Since Windows cannot start then you need to enter Windows safe mode from outside of Windows

Hold down the shift key and turn the power on. If windows does not start in safe mode then read this article about safe mode. Skip down to 'Enter safe mode from outside windows. If F11 does not get you into system recovery then try turning the power on and off three or more times in a row.

LOCALIMAGEFILE-PC-1.png
Try startup repair and see if that works.
If the startup repair fails then do the restore point.
This video describes how to use a restore point.

If there are no restore points or the restore point is so far back that you'll lose a lot of programs then you need to bring up the device manager and see if you can fix the problem.

Find the device that has the error icon and try to fix it.
Sometimes you can just delete the defective device and reboot to have Windows find the correct one.
If Windows put the wrong one in then you need to roll back the driver to the previous one.
You can also run SFC or DISM to fix file corruption while in safe mode.

SFC and DISM are both tools that scan and repair corrupted system files. However, SFC uses a cached version of the files, while DISM uses the internet to download and fix the files.

Try the SFC first and if that gives a message that it cannot fix the problem then try the DISM tool.
Click here for repair instructions.


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