Laptop stuck in restart loop after factory reset PLEASE HELP!

[Styli]

I bought a HP Notebook - 15-da0596sa. It was having some issues so I did a factory reset on it and then when I turned it back on, it got stuck in an infinite loop with the setup process and the laptop basically restarts itself once I pick a WiFi network.

I’ve attached images of the startup screen I’m talking about, and I am unable to enter safe mode. I got an error when I tried saying the computer wouldn’t let me because it couldn’t install updates in safe mode.

TL;DR I get this screen, change my time zone, get a message about why my laptop restarted itself, and then pick my WiFi network. It takes me to the “Just a moment...” screen, sits there for a few minutes, and then restarts. I can’t boot in safe mode because it needs to update, according to the error it gave me when I tried.

https://vjauj58549.i.lithium.com/community/image/serverpage/image-id/19471iCC8126C4BB7F68B1/image-si...

[Echo_Lake]

@Styli
Thank you for posting on the HP Support Community.

This sounds like operating system related issue, The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mariahtiamay]

I have tried all of this and now it just goes to language and then redirects me to the troubleshooting menu

[Echo_Lake]

@mariahtiamay

Thank you for posting on the HP Support Community.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.