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Flag Post

Live Agent Chat WIndow - Support Session Cannot be started

HP Recommended
HP Envy Convert. Notebook X360 Product#1KS90UA#ABA
Microsoft Windows 10 (64-bit)

PLEASE HELP!  I CANNOT COMMUNICATE WITH YOUR VIRTUAL AGENT BOTH WITH POPUP ENABLED AND DISABLED

 

I've been having issues with the virtual agent function- first- I had a popup blocker on- which was never an issue as I'd click - CLICK HERE' and it would open a separate version of virtual agent.  I then started getting the same message - Support Session Cannot be started. SO, I allowed the web address in my popups.  At this point, it did not require a pop-up window but I still got the same message ' Support session cannot be started'.  My warranty is good until Jan 31 2021. 

 

This started about a month ago, but I just added the popup address in my allowed popups and got the same message today. 

 

LiveAgentChatIssue.JPG

I rely on my communication with your virtual agents!  What is going on?  See attached picture, please!

 

TeknoDiva

4 REPLIES 4
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HP Support Agent
HP Support Agent
15,773 15,768 1,069 1,249
Message 2 of 5
Flag Post
HP Recommended

Hi @TechDiva

 

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

KUMAR0307
I am an HP Employee

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Author
Level 1
6 2 0 1
Message 3 of 5
Flag Post
HP Recommended

This is still happening and has been going on for at least a couple of weeks, can someone please priority flag this issue?  I've downloaded log-me-in and added my pop up blocker to allow the virtual agent through and I am still getting this message.

 

I RELY ON THE VIRTUAL AGENT, as a lot of people do - KINDLY FLAG THIS AS A PRIORITY ITEM.

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Author
Level 1
6 2 0 1
Message 4 of 5
Flag Post
HP Recommended

Today's date is 7/26/2020 and this IS STILL HAPPENING, and I have had NO FOLLOW UP.  PLEASE HELP!

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New member
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Message 5 of 5
Flag Post
HP Recommended

I'm having the exact same issue and have been for a couple of weeks.

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation