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Locked

‎03-07-2025 01:45 AM

HP Recommended

The problem is that I can't open my laptop because they're saying my password is incorrect. I wanted to change the name of my PC to my name. And my friend created another administrator account which had my name. But I just wanted to change the original administrator account name to mine so I deleted the other account my friend created. Then I restarted my laptop. Then when I typed my password the said incorrect. I've tried so many ways now and they're saying my account has been disabled. I really hope that you can help me with it. Because I have exams coming up soon

Category:
1 REPLY 1

‎03-07-2025 01:47 AM

HP Recommended

Hello @Natello_20- ,

 

Welcome back to the HP Poly community.

 

As stated before:

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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