MPM Access for DMI

[NotToSmart1]

I would really like help from someone who can give me MPM Access to change BIOS properties. My laptop has incorrect DMI Information after a few HP Cloud Recovery Tool uses and I need to fix it but MPM Access is locked and I can't unlock it. Please help.

[Kuroi_Kenshi]

Hi @NotToSmart1, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding BIOS settings!  

We're thrilled to have the opportunity to assist you and provide a solution.

MPM (Manufacturing Programming Mode) access is restricted and cannot be unlocked by end users. your best course of action is to: 

Update BIOS

• Go to HP’s official support page and download the latest BIOS update for your specific model.
• Run the update and restart your laptop.

Reset BIOS to Default

• Enter BIOS (F10 at startup) → Select Restore Defaults → Save & Exit.

Let me know if helps. 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[NotToSmart1]

I've already done these actions over before and they haven't helped 😞 the DMI Information is still incorrect (product name and ID)

[Kuroi_Kenshi]

Hi @NotToSmart1,

The DMI information in the BIOS is factory-set and unfortunately cannot be modified by users. Let me know if there's anything else I can assist you with.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[NotToSmart1]

If the DMI Information "Can't be changed" then why was it changed all of the sudden after using HP Cloud Recovery tool???

[Kuroi_Kenshi]

Hi @NotToSmart1,

HP Cloud Recovery Tool likely reset or modified the DMI (Desktop Management Interface) information stored in the BIOS.

The Manufacturer Programming Mode (MPM) is locked by HP to prevent unauthorized tampering.

Only HP authorized technicians can unlock MPM mode to fix DMI information.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[NotToSmart1]

I'm still really bummed about it, because it has a lot of software issues ever since the DMI Information changed last December and I just don't really know what to do to fix it, even HP support assistant doesn't really know what HP Envy model it is. 

[Kuroi_Kenshi]

Hi @NotToSmart1,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction!  Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[NotToSmart1]

Alright I sent you a dm!

[NotToSmart1]

Okay I think you guys did something and it's suddenly fixed! Thank you so much! I just have one more off topic question, my Intel ARC GPU keeps asking me to turn on ReBAR in the BIOS and I don't exactly know what it does or how to do it since there's no option within the Bios last time I checked?