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‎09-05-2022 06:38 PM

HP Recommended
Product: HP Notebook - 15-ba015ds

I was working on photos earlier today when the screen went blank and"Preparing Automatic Repair" appeared in the screen.  It has been on the screen for the last 10 hours 

Category:
1 REPLY 1

‎09-05-2022 06:41 PM

HP Recommended

Hello @lreheard 

 

Before you do anything else ...

 

(1) Press and hold <power> button until notebook switches off

 

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(3) Please report your results ( error messages, take pictures )

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