Miss Ann's bios password for formating.

[dannyrb]

Hi, I work with old people and some of them ask me to look after / fix / buy component for their computers, for the first time i've been given a HP laptop, and it seems to be bricked. An old lady asked me to format her laptop since she want to use it to store picture and browse the internet, she inherited it from her brother who died recently and she does not know the passwords to it, i thought i could just format the OS but there is this white screen preventing me to access the bios to wipe out the computer. 

How would i go to fix this? We do not care about any of the information on the laptop and I've only been paid 30$ for the formatting job, which I've already spent buying a replacement power cable as it did not come with one. And I've been looking up for hours for ways to work with this. Usually it just, put a usb stick, format, hand the pc / laptop back over or buy pc parts and replace em, but this, i don't know what to do with this.

What steps do i need to take to format this machine?

[SteffenBaierUK]

Hello @dannyrb ,

Welcome to the HP community.

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

• Click here for world-wide contact info

Here is HP's official policy regarding BIOS passwords:

• HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

For cases related to BitLocker issues, please contact Microsoft Support.

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

Find your BitLocker recovery key - Microsoft Support

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

Best regards

Steffen Baier