Mouse and keyboard work on BIOS not on windows

[belahy]

Hi everyone, I have a problem at the beginning my PC worked very well but after doing a BIOS update the keyboard and the mouse work well on BIOS but not in windows or any OS you have to put the PC on standby to make the mouse and keyboard work on the OS   help me please I'm running out of ideas thank you in advance

[NZRanger]

Hi,

If you plug an external mouse and keyboard in do they work?

If they do, navigate down to the magnifying glass next to the Windows logo at the bottom left of the screen and type in "device manager".  

Do any of the listings have a yellow exclamation mark over them? If so try right clicking on them and 'scan for hardware changes', or else if that fails select the device that is at fault and press 'Delete' on the keyboard, then restart the computer.  This will allow Windows to find any 'new' devices not in the device manager list.

Good luck and I hope this helps.

[belahy]

thanks for reply but windows says that  the mouse and keyboard driver work perfectly and no problem has been detected but the mouse and keyboard still not work

[NZRanger]

Hi,

Sorry to hear you still have issues.. May I recommend the following.

1) Enter BIOS and tell it to Load Defaults and save and exit

IF the problem is not resolved.

2) Download the drivers for your notebook from the HP site and reinstall them. Even though the drivers tell

you all is fine there are settings in the registry etc. that may well be helped by being overwriten.

If these fail to work it may be beneficial to look at reversing your BIOS upgrade back to what worked.

Good luck