05-01-2017 03:19 PM
Hello, when I got home, I went to start my desktop up and it won't go past the welcome screen. I've had this desktop since 2011, and I'd love to get back on it because I have an important file on the PC that needs to be saved if I end up retarting the PC back to factory.
Solved! Go to Solution.
05-02-2017 05:03 PM
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that you are unable to boot to Windows and the computer is stuck on the welcome screen.
I’d love to help!
I recommend you to follow the steps in the below article and check if it helps.
Let me know how it goes and you have a good day ahead.
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