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‎05-01-2017 03:19 PM

HP Recommended
Product: 4CE1221CX2 Hewlett-Packard
Operating System: Microsoft Windows 7 (64-bit)

Hello, when I got home, I went to start my desktop up and it won't go past the welcome screen. I've had this desktop since 2011, and I'd love to get back on it because I have an important file on the PC that needs to be saved if I end up retarting the PC back to factory.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2017 05:03 PM

HP Recommended

Hi @_EricV_

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to boot to Windows and the computer is stuck on the welcome screen.

 

I’d love to help!

 

I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2oVyngs

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-02-2017 05:03 PM

HP Recommended

Hi @_EricV_

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that you are unable to boot to Windows and the computer is stuck on the welcome screen.

 

I’d love to help!

 

I recommend you to follow the steps in the below article and check if it helps.

 

http://hp.care/2oVyngs

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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