My computer keep update for the latest windows version but failed each time

[WexyMaxy]

Hi,

I am asking for help. 

My laptop has no more normal condition like before.

Always keep giving out message saying to restart to complete an update for windows but the problem is the update is undoing while in restart session, EVERY TIME.

And i am really now in pressure with this problem that has no solution since last December.

Here, i dont know why i cannot attach pictures.

So hard to explain without showing pictures here.

But i try now uploading here, it seems damaged after uploaded.

[IT_WinSec · Accepted solution]

Hello @WexyMaxy 

Thank you for posting in the HP Support Community.

There is nothing wrong with your PC, you are not the only one that is having problems installing this update from Microsoft.

You may follow these instructions here in the TKB article >> https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/Windows-Update-update-fails-to-install-fixes-an...

You may try to manually download and install the update from here >> https://www.catalog.update.microsoft.com/Search.aspx?q=KB4592438

You are running Windows 10 2004 version which is not the latest. You may visit Microsoft’s >Download Windows 10  page. Click “Download Now” to download the Update Assistant and run the downloaded .exe file.

You’ll see a message telling you which version of Windows 10 you’re running. It will say the latest version of Windows 10 is version 2009 (20H2), which is the October 2020 Update (20H2).

To go ahead with the update, click “Update Now” to install it. This skips any “holds” Windows Update may have to prevent your PC from upgrading. It will download the update and will eventually prompt you to restart your PC.

[WexyMaxy]

Yahoo Thank you so much

Now I can use my laptop to do work without any disturbances

Thank you.

May I know how can I contact you for next time if I bumped with laptop problems?

You are really genius, I like asking you.

[IT_WinSec]

Hi @WexyMaxy 

Thank you so much for your positive feedback. I am glad I was able to help you !

• To answer your question -> feel free to post here again in the Community but you may tag me with the @ symbol, like this: @IT_WinSec , just type @IT_WinSec  in the post
• I will get a notification and will take a look at your post.
• The HP Community is full of volunteer experts, others volunteer users and some employees all dedicating their time and willing to help others with their issues and questions.

Have a nice evening ! Cheers ! 👍

[WexyMaxy]

Thank you so much.

I will remember that.