My computer turns on, shows me some kind of message then restarts, over and over

[Blaze_Kingz]

My computer comes on, shows me a message and then it restarts, and does the same again and again.

Ps-  I can click the F10 for BIOS thingy but clicking my F11 for system format or so does do anything.

When I press Esc and it takes me to the start up menu, I see F1, F2, F9, F10 options but I don't see an option for F11.

This is the message it displays and then goes off and comes back on showing the same thing.

Processor type: Intel(R) Core(TM) i5-825OU CPU @ 1.60GHZ

Processor speed: 1600MHZ

L1/L2/L3 Cache size : 64KBx4 / 256KBx4 / 6144KB

Memory size : 8192 MB DDR4 / 2400 MHZ / Single Channel

Channel A: XMM1 8192 MB

Channel B: XMM2 0 MB

BIOS Revision/Date: 84DE vF .21 06/13/2019

Pls help.

[Blaze_Kingz]

This is the only thing it shows and then goes of and comes back on showing the same thing.

Processor type: Intel(R) Core(TM) i5-825OU CPU @ 1.60GHZ

Processor speed: 1600MHZ

L1/L2/L3 Cache size : 64KBx4 / 256KBx4 / 6144KB

Memory size : 8192 MB DDR4 / 2400 MHZ / Single Channel

Channel A: XMM1 8192 MB

Channel B: XMM2 0 MB

BIOS Revision/Date: 84DE vF .21 06/13/2019

[IT_WinSec]

Hi @Blaze_Kingz 

Thank you for posting in the HP Support Community. Welcome !

Please, note that your two posts with identical content has been merged here.

• Could you please post some picture from what you see a message or some video ?

F11 option in the boot menu only appears if your PC has a recovery partition which is build-in and is in working condition. If the PC never had such a partition, if this partition has been deleted or if it has gone corrupted, then F11 will not show up.

Looking forward to your reply.

[Blaze_Kingz]

Well I don't know how to send pictures or videos on here

[Blaze_Kingz]

https://photos.app.goo.gl/Vmqw1V3hRNsHX2WW8 

[IT_WinSec]

Thank you for your picture.

Please, describe:

• Has this PC ever had an operating system ? Did id have working Windows before this issue started ?
• Any recent hardware or  software/driver changes ?

[Blaze_Kingz]

About the Operating system, well I don't know exactly but it has a working windows 10..... I actually think it encountered a virus as I was browsing just before the light went off and the computer with it as there wasn't a UPS plugged in, and when the light came back on was when the problem started