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‎08-11-2018 10:04 AM - last edited on ‎08-11-2018 01:02 PM by Retired

HP Recommended
Product: Hp serial: [removed]
Operating System: Microsoft Windows XP (64-bit)

When i turn on my laptop, it gives me the option to select my keyboard layout. I select my laugnage, then it only allows me to turn off my laptop or troubleshoot. When i click troubleshoot>advance option>system restore i get a message saying “ to use system restore i much specify which windows installation to restore.”
“Restart computer, select an operating system and select system restore”. However when i restart my computer it brings me back to either restart or troubleshoot. It would allow me to do anything. I need help please.

1 person had the same question
14 REPLIES 14

‎08-11-2018 02:01 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

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‎08-11-2018 03:00 PM

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I ran the test and everything came back PASSED!
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‎08-11-2018 03:05 PM

HP Recommended

On the Troubleshoot screen can you select Recovery Manager as shown here?

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

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‎08-11-2018 03:19 PM

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No. When i click trouble shoot i get a blue screen with a error message that says “can’t open file x:\sources\recovery\Tools\HP\ Rita-tool\”
Then when i click ok, the recovery manager screen pops up with only mantenance, support, and precautions(which can’t be selected).
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‎08-11-2018 04:04 PM

HP Recommended
I would like to just reset my whole laptop but it’s not allowing me to.
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‎08-11-2018 09:28 PM - edited ‎08-11-2018 09:29 PM

HP Recommended

@kailynS

To help more we really need the Product or Model number of your laptop to look up details. You listed XP as your operating system but I don't think that is correct?

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‎08-12-2018 03:07 PM

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Product: LOT33UA#ABA
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‎08-12-2018 03:08 PM

HP Recommended
Sorry this is the product:L0T33UA#ABA
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‎08-12-2018 03:09 PM

HP Recommended
Model:15-t233wm
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