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‎03-10-2021 02:39 AM

HP Recommended
Product: HP 15 da0000
Operating System: Microsoft Windows 10 (64-bit)

I want to know wether I can redownload the recovery partition to try and reset ,y pc to HP quality, I know about  the Windows Media Creator and have already tried with it but it doesn't have the HP official version which concerns me. any help? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-10-2021 06:50 AM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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1 REPLY 1

‎03-10-2021 06:50 AM

HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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