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RetractedShark2
New member
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Message 1 of 2
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Solved!

My recovery partition is missing and now neither Windows "Reset This PC" nor HP system recovery work

HP Recommended
HP 15 da0000
Microsoft Windows 10 (64-bit)

I want to know wether I can redownload the recovery partition to try and reset ,y pc to HP quality, I know about  the Windows Media Creator and have already tried with it but it doesn't have the HP official version which concerns me. any help? 

1 REPLY 1
Paul_Tikkanen
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Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

Your notebook should be supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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