cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
156
Flag Post

Solved!

New (1 week) laptop won't turn on

HP Recommended
HP Envy 360
Microsoft Windows 10 (32-bit)

New laptop.  And keyboard backlight on.  Screen black.  Power button does nothing

 

3 REPLIES 3
Highlighted
Level 15
Level 15
10,640 10,595 2,082 4,105
Message 2 of 4
Flag Post
HP Recommended

Hi,

You could get in contact directly with HP support since the PC is under warranty. You can identify the PC in the link below and get contact options.

https://support.hp.com/us-en/contact/laptops

 

You can also try a power reset. Turn off the PC by holding the power button until it turns off completely (backlight and LEDs turn off). Follow the guide below.

Power Reset your Laptop​

 

Are you able to enter BIOS. Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until startup menu appears. You can then press F2 to enter diagnostics and perform a system test.

 

Let me know,

David

Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

David, solution two worked.  Thanks so much!

0 Kudos
Highlighted
Level 15
Level 15
10,640 10,595 2,082 4,105
Message 4 of 4
Flag Post
HP Recommended

You're welcome.

Happy you have the notebook up and running again. Let me know if you need any further help with your new machine.

 

Take care,

David

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation