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‎07-01-2020 06:58 PM - edited ‎07-01-2020 06:59 PM

HP Recommended
Product: HP Envy 360
Operating System: Microsoft Windows 10 (32-bit)

New laptop.  And keyboard backlight on.  Screen black.  Power button does nothing

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2020 12:35 AM

HP Recommended

Hi,

You could get in contact directly with HP support since the PC is under warranty. You can identify the PC in the link below and get contact options.

https://support.hp.com/us-en/contact/laptops

 

You can also try a power reset. Turn off the PC by holding the power button until it turns off completely (backlight and LEDs turn off). Follow the guide below.

Power Reset your Laptop​

 

Are you able to enter BIOS. Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until startup menu appears. You can then press F2 to enter diagnostics and perform a system test.

 

Let me know,

David

View solution in original post

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3 REPLIES 3

‎07-02-2020 12:35 AM

HP Recommended

Hi,

You could get in contact directly with HP support since the PC is under warranty. You can identify the PC in the link below and get contact options.

https://support.hp.com/us-en/contact/laptops

 

You can also try a power reset. Turn off the PC by holding the power button until it turns off completely (backlight and LEDs turn off). Follow the guide below.

Power Reset your Laptop​

 

Are you able to enter BIOS. Turn off the PC by holding the power button. Turn on PC and repeatedly keep pressing ESC until startup menu appears. You can then press F2 to enter diagnostics and perform a system test.

 

Let me know,

David

Was this reply helpful? Yes No

‎07-04-2020 06:15 AM

HP Recommended

David, solution two worked.  Thanks so much!

Was this reply helpful? Yes No

‎07-04-2020 06:21 AM

HP Recommended

You're welcome.

Happy you have the notebook up and running again. Let me know if you need any further help with your new machine.

 

Take care,

David

Was this reply helpful? Yes No
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