No model number on brand new laptop

[jim110]

 I just bought a new custom made HP laptop and there is no manual in box and there is no tag on bottom of laptop like my old . So i do i find out model number and product krey for OS? I have called HP and they said to take out battery and they said it was there. Sadly to say there was nothing and i eventually hung up because person on other end was clueless. Any ideas.

[visruth]

Hi Jim,


Product key is Windows 8 & above OS, is embedded in BIOS chip on the motherboard. It'll not be printed anymore. This key will automatically activate Windows (provided it is the exact same version that came with laptop) on installation while connected to internet.

Product/model number: go to BIOS setup by tapping ESC key or f10 key as soon as you power on laptop, see your product details there.


Regards

Visruth

[jim110]

That does not help much if harddrive fails and i have replace harddrive.

[visruth]

There is no role of hard drive in both of my suggestions.

[Dragon-Fur · Accepted solution]

@jim110

Apologies for jumping in unannounced!

Assuming your brand new computer is functional, you can create a profile of the computer that includes many details about the system, the components, and the software.

Belarc Advisor

When the profile opens in your browser, save a copy for later reference.  If you don't plan on making backups of your data, email the file to yourself.

If you purchased the computer from HP.com, the purchase details of the build are available in the email confirmation / Order details you received from HP. Information likely includes the Product Number / model information.

Help to find Product Number:

Identify my Notebook Model

Yes, it is certainly best to have this information available before the computer fails.

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

[BarbErickson]

I have the HP 20 all in one desktop   there is no serial or model numbers anywhere. hp need to register it

[BarbErickson]

no serial or model numbers.....purchased from QVC

[Dragon-Fur]

@BarbErickson

If the system is functional, that is, you can boot into Windows, use System Information.

Control Panel > icon view > Administrative Tools

Select and run System Information

Look for System Model and System SKU

NOTES:

This is an old thread that has been marked as solved for the member who originated the request.

If you want the community as a whole to see your request, start a new thread of your own and post your question to the Community.  Included the steps you have tried in an effort to solve the issue on your own.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.