Nothing responses on the laptop

[ConnorC1]

when I turn on my laptop and logged, nothing will response. Such as any video games or Skype, except for I.E. and GC, however they will not load into any website. Even though it is connected to wifi. But it does say it has "Internet Access", but when I get back to the Lock screen the wifi says it's limited. Beside from this, the fan sometimes will make a lot of noise and even vibrates.

[DavidSMP]

Hi @ConnorC1,

Good Day! Thank you for visiting the HP Forums! 🙂 I understand that you have issues with the computer freezing perhaps and no apps work except for Internet explorer and google chrome. The fan also makes a loud noise. It will be a genuine pleasure to assist you here. 🙂

Brilliant diagnosis of the issue before posting. Kudos to you on that score. 🙂 

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.:)

For better clarity, let me gather some information here.

• When did this happen first?
• Did it start after a windows update or a software update?

I will be delighted assist you with the internet issues. But there is a physical issue with the fan that makes a loud noise too. It looks like the computer needs to be serviced to get this fixed.

For now please try these steps.

• Perform a system restore to an earlier time before the issues started to try and correct the situation regarding internet limited connectivity and applications that don’t open or work.
• Uninstall the network drivers from device manager.
• Perform a bios update for the fan noise

Link for system restore: http://support.hp.com/us-en/document/c03327545

• Please follow the option “Restore your computer when Windows cannot start normally” and complete the system restore. It should normally restore the complete functionality of the machine and your internet connection.
• Right-Click on start button> click device manager> expand Network adapters>then select all the Network adapter drivers and uninstall them one at a time. Then restart the computer.
• Then try to connect to the internet and check if it works.
• If this does not work, please try these steps to uninstall the network drivers from device manager and restart the computer.
• If it does connect to the internet, then please update the bios also from this link: http://hp.com/drivers Please select the country and type the product# of the computer. Then follow the on-screen instructions.
• You could also use a wired Ethernet cable to update the bios.

If the fan noise continues after this, please contact HP phone support to get the unit serviced and the fan replaced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.:)

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[ConnorC1]

I've tried to restore and reset the whole laptop, it works fine now, the freeze screen issue has occurred after the computer crashed, where the screen turned into blue and there are half of some letters all over the screen, so I just rebooted the laptop and it was fine, then all of a sudden on Friday night it just stoped working. But I'm not sure about the fan issue, it has been a month already but it occurs not very often, maybe only once or twice a week and it will calms after like 10-15 second. It tends to happen when I turn on my laptop and when I take the charger off. The first time when it occurred was when I was just using it without the charger and it started making so much noise and vibrates, I was shocked and a bit surprised so I just turned it off in case anything happens. Thanks a lot for your help, it the fan issue occur anymore, I'll give the HP support a call and get it fix. Much appreciated.

[DavidSMP · Accepted solution]

Hi @ConnorC1,

I appreciate your quick response. Please update the bios first if the fan noise recurs again. Spectacular troubleshooting and stupendous effort from your end. Kudos to you for that. 🙂

It has been a fabulous experience working with you. 🙂 . 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

Trust me I've done all I can to assist you by keeping your best interest in mind. I genuinely hope the computer works great and stays healthy for a long time  🙂

Based on your post this solution was provided. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.:)

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @ConnorC1,

Please keep me posted.

Thanks and have a great day ahead. 🙂

[DavidSMP]

Hi @ConnorC1,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

You take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[ConnorC1]

Hello there, the same issue has reoccurred again. I think the laptop needs to be check and fix.

[A4Apollo]

Hi! @ConnorC1, I am the MrRobot. It looks like you were interacting with @DavidSMP, but he is out of the office today so I'll take over from here.

Kudos for your patience and time.

As you mentioned the issue still persists.

Please try the steps recommended below.

Run Memory Check 

1) Press Windows logo key and R at the same time to invoke a Run command. Type mdsched.exe in the run box and hit Enter.

2) You could choose Restart now and check for problems(recommended) to check the status of your memory card right now, or choose Check for problems the next time I start my computer if you are too occupied now.

3) You will be seeing this page showing the progress of the check and number of passes it will run on memory

Reset Virtual Memory

Virtual memory can be considered as the extension of computer’s physical memory. It is a combination of RAM and a portion of your hard drive. When the RAM is not enough, Windows will make use of the virtual memory for temporary file storage and swap them back when required. 

1) Follow the path Start > File Explorer. Right click This PC and choose Properties. 

2) Click Advanced System Settings on the left panel. 

 3) Click the Settings button under the Advanced tab. 

4) Go to Advanced tab, and choose Change in Virtual memory category. 

5) Make sure the box before Automatically manage paging file size for all drives is off. 

6) Select your windows drive, that is where you store your Windows operating system(usually partition C), set the number accordingly. Then press Set and then OK to continue. 

Note: As a general rule, we don’t want the size of the paging file to become too big, thus with the limited maximum size. The general maximum size of the paging file must be x1.5 the amount of RAM installed. For a PC running with 4 GB of RAM, the maximum size of the swap file will be 1024 x 4 x 1.5 Mb.

7) Please also remember to clear all files by doing the following procedure. Press Windows key and R at the same time, type in temp and hit Enter.

😎 Select all the files and delete them.

Let me know if this works!

Have a great day ahead! 🙂

[ConnorC1]

Hello, the laptop is fine at the moment, it tends to have the same issue at least twice a week; for about 30 minutes. But last time the issue last for slight longer so I thought it's happening again. Should I still do what you have recommended or leave it till it happens again. Also the laptop seems like it overheats quite often ( as the fan makes a lot louder noises than before and the temperature of the laptop feels much higher than it used to be), so is there anything else I could do particularly for the fan?

[A4Apollo]

Hi! @ConnorC1, Thanks for your response and time.

Kudos to you for trying out the steps.

As you mentioned your laptop is working fine at the moment, If the issue persists please try the steps I have recommended in my previous thread.

If the issue still persists after trying the steps, try running system diagnostics on your PC and check if the hardware components are working well.

Refer this article to know how to run system diagnostics on your PC.

If all the hardware test passes successfully try performing a system recovery using system recovery discs.

Refer this article to know how to perform recovery using system recovery discs.

Hope this helps!

Have a wonderful day ahead! 🙂