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Locked

‎08-13-2022 12:55 PM

HP Recommended
Operating System: Microsoft Windows 8.1 (32-bit)

The password box doesn’t appear anymore to login. Even when attempting in safe mode, the password box doesn’t appear.

Category:
3 REPLIES 3

‎08-13-2022 01:14 PM

HP Recommended

Hello @AbnerMedina 

Sorry to hear that you are having problems ... I would like to help you.

 

I suspect a <hard disk> damage

 

Before you do anything else please ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

 

Perform < all > tests but focus on <drive> test ( SMART, Short DST [drive self test] )

 

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
Was this reply helpful? Yes No

‎08-13-2022 01:37 PM

HP Recommended
@ub6424 wrote:

Hello @AbnerMedina 

Sorry to hear that you are having problems ... I would like to help you.

 

I suspect a <hard disk> damage

 

Before you do anything else please ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

 

Perform < all > tests but focus on <drive> test ( SMART, Short DST [drive self test] )

 

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

So my version is 5.9.0.0 so it doesn’t have the option for symptom tests.

Was this reply helpful? Yes No

‎08-13-2022 01:39 PM

HP Recommended

Please perform <all> tests, if you need help send pictures.

Was this reply helpful? Yes No
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